---
description: Get a quick and detailed side-by-side comparison for Freshservice vs Noggin. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshservice vs Noggin Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/841/complaint-management/software) > [Freshservice \<span\>vs\</span\> Noggin](https://www.getapp.com.au/compare/91351/2052094/freshservice/vs/noggin)

# Compare Freshservice vs Noggin

Canonical: https://www.getapp.com.au/compare/91351/2052094/freshservice/vs/noggin

> Detailed comparison between Freshservice and Noggin. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshservice | Noggin |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 695 | 5 |
| **Starting Price** | USD 19.00 | $75,000.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Freshservice

- API
- Activity Tracking
- Audit Trail
- Configurable Workflow
- Corrective and Preventive Actions (CAPA)
- Customizable Reports
- Dashboard
- Document Management
- Event Logs
- IT Incident Management
- Issue Management
- Mobile Alerts
- Monitoring
- Multi-Channel Communication
- Policy Management
- Real-Time Data
- Risk Analysis
- Single Sign On
- Status Tracking
- Workflow Management

### Noggin

- API
- Activity Tracking
- Audit Trail
- Configurable Workflow
- Corrective and Preventive Actions (CAPA)
- Customizable Reports
- Dashboard
- Document Management
- Event Logs
- IT Incident Management
- Issue Management
- Mobile Alerts
- Monitoring
- Multi-Channel Communication
- Policy Management
- Real-Time Data
- Risk Analysis
- Single Sign On
- Status Tracking
- Workflow Management

## Links

- [View Freshservice Profile](https://www.getapp.com.au/software/91351/freshservice)
- [View Noggin Profile](https://www.getapp.com.au/software/2052094/noggin)
- [View Original Comparison](https://www.getapp.com.au/compare/91351/2052094/freshservice/vs/noggin)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Freshservice vs Noggin Comparison | GetApp Australia 2026","description":"Get a quick and detailed side-by-side comparison for Freshservice vs Noggin. GetApp will help you learn more about each of these software benefits and disadvantages.","url":"https://www.getapp.com.au/compare/91351/2052094/freshservice/vs/noggin","about":[{"@id":"https://www.getapp.com.au/software/91351/freshservice#software"},{"@id":"https://www.getapp.com.au/software/2052094/noggin#software"}],"breadcrumb":{"@id":"https://www.getapp.com.au/compare/91351/2052094/freshservice/vs/noggin#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.com.au/compare/91351/2052094/freshservice/vs/noggin#webpage","publisher":{"@id":"https://www.getapp.com.au/#organization"},"isPartOf":{"@id":"https://www.getapp.com.au/#website"},"inLanguage":"en-AU"},{"name":"Freshservice","description":"Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10000 SMB, mid-market, and enterprise customers worldwide.\n\nFreshservice is designed, using ITIL best practice, to help IT organizations to focus on what’s most important – exceptional service delivery and customer satisfaction. In addition to supporting their service desk and ITSM needs, these customers choose Freshservice based on ease to use, speed of setup, customer service, and affordability.\n\nFreshservice has an intuitive UI, is effortlessly configurable and customisable to meet customers’ exact requirements, and is easily integrated with other business and IT systems. Native integrations with a number of popular cloud services such as Google Apps, Dropbox, AWS, and Bomgar also speed up deployment and reach.\n\nFreshservice is part of the Freshworks product family, whose flagship product is the leading customer support solution Freshdesk – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9198c5f7-1454-48b6-9b59-a7e2b05a451e.png","url":"https://www.getapp.com.au/software/91351/freshservice","@type":"SoftwareApplication","@id":"https://www.getapp.com.au/software/91351/freshservice#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":695},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Noggin","description":"Noggin is a cloud-based incident management platform that unifies ten core solutions into a single, comprehensive system for managing business disruptions. The platform seamlessly integrates business continuity, operational resilience, crisis communications, operational risk management, crisis and incident management, third-party risk management, emergency management, safety management, investigations and case management, and security management. This holistic approach facilitates crucial collaboration and coordination between teams while streamlining essential workflows for planning and response during critical events. The system conforms to international standards including ISO 22308, ISO 45001, ISO 31000, ISO 22301, ISO 22320, and ISO 27001, helping organizations maintain compliance while strengthening their resilience posture.\n\nThe Noggin platform features a no-code customization environment that empowers users to create tailored workflows, notifications, dashboards, forms, and assets without technical expertise. Organizations can access a library containing two hundred seventy-five pre-configured modules and twenty-five thousand library objects based on industry best practices, which can be implemented immediately or customized for specific organizational needs. The platform's clean, intuitive user interface scales automatically for any device size with native applications for iOS and Android, ensuring consistent user experience regardless of location. Thousands of pre-configured workflows for approvals, assessments, notifications, and reminders automate business processes while remaining adaptable to specific organizational contexts.\n\nNoggin serves diverse industries including aviation, construction, education, financial services, healthcare, manufacturing, mining, public safety, retail, technology, transportation, utilities, and entertainment venues. The platform manages all aspects of the emergency management lifecycle from preparation and planning to response and recovery, while simultaneously supporting business-as-usual operations. Organizations can effectively mitigate business disruption, bolster operational resilience, navigate crises, manage operational risks, streamline investigations, and enhance security of people and assets through this integrated approach. The system's ability to grow with business needs makes it suitable for organizations of all sizes seeking to improve their resilience management capabilities.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9581c53e-c828-48cf-ab6c-2ccfbb4ea969.png","url":"https://www.getapp.com.au/software/2052094/noggin","@type":"SoftwareApplication","@id":"https://www.getapp.com.au/software/2052094/noggin#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":5},"offers":{"price":"75000","@type":"Offer","priceCurrency":"AUD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","@id":"https://www.getapp.com.au/compare/91351/2052094/freshservice/vs/noggin#breadcrumblist","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Complaint Management Software","position":2,"item":"/directory/841/complaint-management/software","@type":"ListItem"},{"name":"Freshservice vs Noggin","position":3,"item":"https://www.getapp.com.au/compare/91351/2052094/freshservice/vs/noggin","@type":"ListItem"}]}]}
</script>
