---
description: Get a quick and detailed side-by-side comparison for Freshservice vs Genuity IT Admin Suite. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshservice vs Genuity IT Admin Suite Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/292/it-service-management-itsm/software) > [Freshservice \<span\>vs\</span\> Genuity IT Admin Suite](https://www.getapp.com.au/compare/91351/127187/freshservice/vs/genuity-it-admin-suite)

# Compare Freshservice vs Genuity IT Admin Suite

Canonical: https://www.getapp.com.au/compare/91351/127187/freshservice/vs/genuity-it-admin-suite

> Detailed comparison between Freshservice and Genuity IT Admin Suite. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshservice | Genuity IT Admin Suite |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 716 | 17 |
| **Starting Price** | USD 19.00 | USD 29.99 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Freshservice

- Activity Tracking
- Asset Tracking
- Automated Discovery
- Billing & Invoicing
- Contract/License Management
- Customisable Branding
- Customizable Reports
- Dashboard
- Email Management
- IT Asset Tracking
- IT Reporting
- Inventory Optimization
- License Management
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Status Tracking
- Supplier Management
- Support Ticket Management
- Workflow Management

### Genuity IT Admin Suite

- Activity Tracking
- Asset Tracking
- Automated Discovery
- Billing & Invoicing
- Contract/License Management
- Customisable Branding
- Customizable Reports
- Dashboard
- Email Management
- IT Asset Tracking
- IT Reporting
- Inventory Optimization
- License Management
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Status Tracking
- Supplier Management
- Support Ticket Management
- Workflow Management

## Links

- [View Freshservice Profile](https://www.getapp.com.au/software/91351/freshservice)
- [View Genuity IT Admin Suite Profile](https://www.getapp.com.au/software/127187/genuity-it-admin-suite)
- [View Original Comparison](https://www.getapp.com.au/compare/91351/127187/freshservice/vs/genuity-it-admin-suite)

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