---
description: Get a quick and detailed side-by-side comparison for Freshservice vs OpsGenie. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshservice vs OpsGenie Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Freshservice \<span\>vs\</span\> OpsGenie](https://www.getapp.com.au/compare/91351/103249/freshservice/vs/opsgenie)

# Compare Freshservice vs OpsGenie

Canonical: https://www.getapp.com.au/compare/91351/103249/freshservice/vs/opsgenie

> Detailed comparison between Freshservice and OpsGenie. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshservice | OpsGenie |
| **Overall rating** | 4.6/5 | 4.6/5 |
| **Total Reviews** | 803 | 156 |
| **Starting Price** | USD 19.00 | USD 11.55 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Freshservice

- API
- Audit Trail
- Chat/Messaging
- Collaboration Tools
- Corrective and Preventive Actions (CAPA)
- Dashboard
- Email Alerts
- Email Management
- Event Logs
- IT Incident Management
- Incident Management
- Incident Reporting
- Mobile Alerts
- Monitoring
- Multi-Channel Communication
- Real-Time Chat
- Reporting/Analytics
- Scheduling
- Single Sign On
- Status Tracking

### OpsGenie

- API
- Audit Trail
- Chat/Messaging
- Collaboration Tools
- Corrective and Preventive Actions (CAPA)
- Dashboard
- Email Alerts
- Email Management
- Event Logs
- IT Incident Management
- Incident Management
- Incident Reporting
- Mobile Alerts
- Monitoring
- Multi-Channel Communication
- Real-Time Chat
- Reporting/Analytics
- Scheduling
- Single Sign On
- Status Tracking

## Links

- [View Freshservice Profile](https://www.getapp.com.au/software/91351/freshservice)
- [View OpsGenie Profile](https://www.getapp.com.au/software/103249/opsgenie)
- [View Original Comparison](https://www.getapp.com.au/compare/91351/103249/freshservice/vs/opsgenie)

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