---
description: Get a quick and detailed side-by-side comparison for LiveAgent vs Pulse. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: LiveAgent vs Pulse Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [LiveAgent \<span\>vs\</span\> Pulse](https://www.getapp.com.au/compare/91301/2068153/liveagent/vs/pulse-cloud-call-centre)

# Compare LiveAgent vs Pulse

Canonical: https://www.getapp.com.au/compare/91301/2068153/liveagent/vs/pulse-cloud-call-centre

> Detailed comparison between LiveAgent and Pulse. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Pulse |
| **Overall rating** | 4.7/5 | 3.7/5 |
| **Total Reviews** | 1772 | 3 |
| **Starting Price** | USD 15.00 | USD 14.52 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation |

## Key features

### LiveAgent

- API
- Activity Tracking
- Alerts/Escalation
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Logging
- Call Routing
- Call Tracking
- Callback Scheduling
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Inbound Call Center
- Manual Dialer
- Monitoring
- Multi-Channel Communication
- Outbound Call Center
- Queue Management
- Reporting/Analytics

### Pulse

- API
- Activity Tracking
- Alerts/Escalation
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Logging
- Call Routing
- Call Tracking
- Callback Scheduling
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Inbound Call Center
- Manual Dialer
- Monitoring
- Multi-Channel Communication
- Outbound Call Center
- Queue Management
- Reporting/Analytics

## Links

- [View LiveAgent Profile](https://www.getapp.com.au/software/91301/liveagent)
- [View Pulse Profile](https://www.getapp.com.au/software/2068153/pulse-cloud-call-centre)
- [View Original Comparison](https://www.getapp.com.au/compare/91301/2068153/liveagent/vs/pulse-cloud-call-centre)

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