---
description: Get a quick and detailed side-by-side comparison for LiveAgent vs Case Status. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: LiveAgent vs Case Status Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [LiveAgent \<span\>vs\</span\> Case Status](https://www.getapp.com.au/compare/91301/2065476/liveagent/vs/case-status)

# Compare LiveAgent vs Case Status

Canonical: https://www.getapp.com.au/compare/91301/2065476/liveagent/vs/case-status

> Detailed comparison between LiveAgent and Case Status. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Case Status |
| **Overall rating** | 4.7/5 | 4.9/5 |
| **Total Reviews** | 1777 | 13 |
| **Starting Price** | USD 15.00 | USD 699.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### LiveAgent

- AI/Machine Learning
- API
- Activity Tracking
- Archiving & Retention
- Chat/Messaging
- Client Management
- Customer Database
- Customisable Branding
- Engagement Tracking
- Multi-Channel Communication
- Performance Metrics
- Personalization
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reminders
- SSL Security
- Segmentation
- Single Sign On
- Surveys & Feedback

### Case Status

- AI/Machine Learning
- API
- Activity Tracking
- Archiving & Retention
- Chat/Messaging
- Client Management
- Customer Database
- Customisable Branding
- Engagement Tracking
- Multi-Channel Communication
- Performance Metrics
- Personalization
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reminders
- SSL Security
- Segmentation
- Single Sign On
- Surveys & Feedback

## Links

- [View LiveAgent Profile](https://www.getapp.com.au/software/91301/liveagent)
- [View Case Status Profile](https://www.getapp.com.au/software/2065476/case-status)
- [View Original Comparison](https://www.getapp.com.au/compare/91301/2065476/liveagent/vs/case-status)

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