---
description: Get a quick and detailed side-by-side comparison for LiveAgent vs Avaya UCaaS. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: LiveAgent vs Avaya UCaaS Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Conversational AI Platforms](/directory/1647/conversational-ai-platform/software) > [LiveAgent \<span\>vs\</span\> Avaya UCaaS](https://www.getapp.com.au/compare/91301/2062971/liveagent/vs/crm-central)

# Compare LiveAgent vs Avaya UCaaS

Canonical: https://www.getapp.com.au/compare/91301/2062971/liveagent/vs/crm-central

> Detailed comparison between LiveAgent and Avaya UCaaS. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Avaya UCaaS |
| **Overall rating** | 4.7/5 | 4.4/5 |
| **Total Reviews** | 1753 | 91 |
| **Starting Price** | USD 15.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | - |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | - |

## Key features

### LiveAgent

- Agent Interface
- Automated Routing
- Call Center Management
- Call Recording
- Call Routing
- Chat/Messaging
- Collaboration Tools
- Contact Management
- Email Management
- File Sharing
- Interaction Tracking
- Live Chat
- Multi-Channel Communication
- Performance Management
- Performance Metrics
- Real-Time Chat
- Reporting/Analytics
- Unified Communications
- Voice Mail
- Workflow Management

### Avaya UCaaS

- Agent Interface
- Automated Routing
- Call Center Management
- Call Recording
- Call Routing
- Chat/Messaging
- Collaboration Tools
- Contact Management
- Email Management
- File Sharing
- Interaction Tracking
- Live Chat
- Multi-Channel Communication
- Performance Management
- Performance Metrics
- Real-Time Chat
- Reporting/Analytics
- Unified Communications
- Voice Mail
- Workflow Management

## Links

- [View LiveAgent Profile](https://www.getapp.com.au/software/91301/liveagent)
- [View Avaya UCaaS Profile](https://www.getapp.com.au/software/2062971/crm-central)
- [View Original Comparison](https://www.getapp.com.au/compare/91301/2062971/liveagent/vs/crm-central)

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