---
description: Get a quick and detailed side-by-side comparison for LiveAgent vs Vocalcom Salesforce Edition. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: LiveAgent vs Vocalcom Salesforce Edition Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [LiveAgent \<span\>vs\</span\> Vocalcom Salesforce Edition](https://www.getapp.com.au/compare/91301/2053432/liveagent/vs/vocalcom-salesforce-edition)

# Compare LiveAgent vs Vocalcom Salesforce Edition

Canonical: https://www.getapp.com.au/compare/91301/2053432/liveagent/vs/vocalcom-salesforce-edition

> Detailed comparison between LiveAgent and Vocalcom Salesforce Edition. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Vocalcom Salesforce Edition |
| **Overall rating** | 4.7/5 | 4.0/5 |
| **Total Reviews** | 1753 | 1 |
| **Starting Price** | USD 15.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Phone Support |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | - |

## Key features

### LiveAgent

- Automated Routing
- Blended Call Center
- CRM
- Call Routing
- Call Tracking
- Call Tracking Metrics
- Computer Telephony Integration
- Customer Complaint Tracking
- Customizable Reports
- Email Monitoring
- Lead Management
- Monitoring
- Multi-Channel Communication
- Natural Language Processing
- Real-Time Data
- Real-Time Reporting
- Recording
- Support Ticket Management
- Task Automation
- Transfers/Routing

### Vocalcom Salesforce Edition

- Automated Routing
- CRM
- Call Routing
- Multi-Channel Communication
- Real-Time Reporting

## Links

- [View LiveAgent Profile](https://www.getapp.com.au/software/91301/liveagent)
- [View Vocalcom Salesforce Edition Profile](https://www.getapp.com.au/software/2053432/vocalcom-salesforce-edition)
- [View Original Comparison](https://www.getapp.com.au/compare/91301/2053432/liveagent/vs/vocalcom-salesforce-edition)

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