---
description: Get a quick and detailed side-by-side comparison for LiveAgent vs Gupshup. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: LiveAgent vs Gupshup Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [LiveAgent \<span\>vs\</span\> Gupshup](https://www.getapp.com.au/compare/91301/2051127/liveagent/vs/gupshup)

# Compare LiveAgent vs Gupshup

Canonical: https://www.getapp.com.au/compare/91301/2051127/liveagent/vs/gupshup

> Detailed comparison between LiveAgent and Gupshup. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Gupshup |
| **Overall rating** | 4.7/5 | 4.3/5 |
| **Total Reviews** | 1753 | 35 |
| **Starting Price** | USD 15.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### LiveAgent

- AI/Machine Learning
- API
- Automatic Call Distribution
- Autoresponders
- Campaign Management
- Chat/Messaging
- Communication Management
- Customer Segmentation
- Customer Service Analytics
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Multi-Channel Management
- Natural Language Processing
- Personalization
- Real-Time Analytics
- Real-Time Monitoring
- Real-Time Reporting
- Real-Time Updates
- Reporting/Analytics

### Gupshup

- AI/Machine Learning
- API
- Automatic Call Distribution
- Autoresponders
- Campaign Management
- Chat/Messaging
- Communication Management
- Customer Segmentation
- Customer Service Analytics
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Multi-Channel Management
- Natural Language Processing
- Personalization
- Real-Time Analytics
- Real-Time Monitoring
- Real-Time Reporting
- Real-Time Updates
- Reporting/Analytics

## Links

- [View LiveAgent Profile](https://www.getapp.com.au/software/91301/liveagent)
- [View Gupshup Profile](https://www.getapp.com.au/software/2051127/gupshup)
- [View Original Comparison](https://www.getapp.com.au/compare/91301/2051127/liveagent/vs/gupshup)

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