---
description: Get a quick and detailed side-by-side comparison for LiveAgent vs Giva. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: LiveAgent vs Giva Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [LiveAgent \<span\>vs\</span\> Giva](https://www.getapp.com.au/compare/91301/116599/liveagent/vs/giva-customer-service)

# Compare LiveAgent vs Giva

Canonical: https://www.getapp.com.au/compare/91301/116599/liveagent/vs/giva-customer-service

> Detailed comparison between LiveAgent and Giva. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Giva |
| **Overall rating** | 4.7/5 | 4.9/5 |
| **Total Reviews** | 1789 | 57 |
| **Starting Price** | USD 15.00 | USD 69.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### LiveAgent

- AI Summarization
- API
- CRM
- Chat/Messaging
- Conversation Intelligence
- Customer Database
- Customisable Branding
- Email Management
- Key Performance Indicators
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Personalization
- Real-Time Chat
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Task Automation
- Workflow Management

### Giva

- AI Summarization
- API
- CRM
- Chat/Messaging
- Conversation Intelligence
- Customer Database
- Customisable Branding
- Email Management
- Key Performance Indicators
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Personalization
- Real-Time Chat
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Task Automation
- Workflow Management

## Links

- [View LiveAgent Profile](https://www.getapp.com.au/software/91301/liveagent)
- [View Giva Profile](https://www.getapp.com.au/software/116599/giva-customer-service)
- [View Original Comparison](https://www.getapp.com.au/compare/91301/116599/liveagent/vs/giva-customer-service)

-----

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