---
description: Get a quick and detailed side-by-side comparison for LiveAgent vs Gladly. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: LiveAgent vs Gladly Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [LiveAgent \<span\>vs\</span\> Gladly](https://www.getapp.com.au/compare/91301/106673/liveagent/vs/gladly)

# Compare LiveAgent vs Gladly

Canonical: https://www.getapp.com.au/compare/91301/106673/liveagent/vs/gladly

> Detailed comparison between LiveAgent and Gladly. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | Gladly |
| **Overall rating** | 4.7/5 | 4.8/5 |
| **Total Reviews** | 1753 | 139 |
| **Starting Price** | USD 15.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### LiveAgent

- AI/Machine Learning
- API
- Activity Tracking
- Automatic Call Distribution
- Blended Call Center
- Call Scripting
- Computer Telephony Integration
- Customer Communication
- Customer Complaint Tracking
- Dashboard
- Email Management
- Help Desk Management
- Inbound Call Center
- Live Chat
- Natural Language Processing
- Personalization
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transfers/Routing

### Gladly

- AI/Machine Learning
- API
- Activity Tracking
- Automatic Call Distribution
- Blended Call Center
- Call Scripting
- Computer Telephony Integration
- Customer Communication
- Customer Complaint Tracking
- Dashboard
- Email Management
- Help Desk Management
- Inbound Call Center
- Live Chat
- Natural Language Processing
- Personalization
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transfers/Routing

## Links

- [View LiveAgent Profile](https://www.getapp.com.au/software/91301/liveagent)
- [View Gladly Profile](https://www.getapp.com.au/software/106673/gladly)
- [View Original Comparison](https://www.getapp.com.au/compare/91301/106673/liveagent/vs/gladly)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveAgent vs Gladly Comparison | GetApp Australia 2026","description":"Get a quick and detailed side-by-side comparison for LiveAgent vs Gladly. GetApp will help you learn more about each of these software benefits and disadvantages.","url":"https://www.getapp.com.au/compare/91301/106673/liveagent/vs/gladly","about":[{"@id":"https://www.getapp.com.au/software/91301/liveagent#software"},{"@id":"https://www.getapp.com.au/software/106673/gladly#software"}],"breadcrumb":{"@id":"https://www.getapp.com.au/compare/91301/106673/liveagent/vs/gladly#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.com.au/compare/91301/106673/liveagent/vs/gladly#webpage","isPartOf":{"@id":"https://www.getapp.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.getapp.com.au/#organization"}},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/1602d434-8593-4950-8460-422319cee65d.png","url":"https://www.getapp.com.au/software/91301/liveagent","@type":"SoftwareApplication","@id":"https://www.getapp.com.au/software/91301/liveagent#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1753},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Gladly","description":"For business leaders who want to get AI right, Gladly is the only customer experience AI that delivers the cost savings you need AND the customer devotion that drives lasting business value. Trusted by the world's most customer-centric brands—including Crate &amp; Barrel, Breeze Airways, and Ulta Beauty—Gladly is purpose-built to engage customers, not deflect them, turning everyday interactions into loyal customers for life.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/71e82bfb-71b8-4819-826c-6c23d03c49fe.jpeg","url":"https://www.getapp.com.au/software/106673/gladly","@type":"SoftwareApplication","@id":"https://www.getapp.com.au/software/106673/gladly#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":139},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Centre Software","position":2,"item":"/directory/275/call-center/software","@type":"ListItem"},{"name":"LiveAgent vs Gladly","position":3,"item":"https://www.getapp.com.au/compare/91301/106673/liveagent/vs/gladly","@type":"ListItem"}],"@id":"https://www.getapp.com.au/compare/91301/106673/liveagent/vs/gladly#breadcrumblist"}]}
</script>