---
description: Get a quick and detailed side-by-side comparison for LiveAgent vs JivoChat. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: LiveAgent vs JivoChat Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [LiveAgent \<span\>vs\</span\> JivoChat](https://www.getapp.com.au/compare/91301/104113/liveagent/vs/jivochat)

# Compare LiveAgent vs JivoChat

Canonical: https://www.getapp.com.au/compare/91301/104113/liveagent/vs/jivochat

> Detailed comparison between LiveAgent and JivoChat. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | JivoChat |
| **Overall rating** | 4.7/5 | 4.6/5 |
| **Total Reviews** | 1788 | 105 |
| **Starting Price** | USD 15.00 | USD 19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### LiveAgent

- API
- Automatic Call Distribution
- CRM
- Chat/Messaging
- Computer Telephony Integration
- Customer Database
- Customisable Branding
- Email Management
- Lead Capture
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Data
- Reminders
- Screen Sharing
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing
- Video Support

### JivoChat

- API
- Automatic Call Distribution
- CRM
- Chat/Messaging
- Computer Telephony Integration
- Customer Database
- Customisable Branding
- Email Management
- Lead Capture
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Data
- Reminders
- Screen Sharing
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing
- Video Support

## Links

- [View LiveAgent Profile](https://www.getapp.com.au/software/91301/liveagent)
- [View JivoChat Profile](https://www.getapp.com.au/software/104113/jivochat)
- [View Original Comparison](https://www.getapp.com.au/compare/91301/104113/liveagent/vs/jivochat)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveAgent vs JivoChat Comparison | GetApp Australia 2026","description":"Get a quick and detailed side-by-side comparison for LiveAgent vs JivoChat. GetApp will help you learn more about each of these software benefits and disadvantages.","url":"https://www.getapp.com.au/compare/91301/104113/liveagent/vs/jivochat","about":[{"@id":"https://www.getapp.com.au/software/91301/liveagent#software"},{"@id":"https://www.getapp.com.au/software/104113/jivochat#software"}],"breadcrumb":{"@id":"https://www.getapp.com.au/compare/91301/104113/liveagent/vs/jivochat#breadcrumblist"},"@id":"https://www.getapp.com.au/compare/91301/104113/liveagent/vs/jivochat#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.getapp.com.au/#organization"},"inLanguage":"en-AU","isPartOf":{"@id":"https://www.getapp.com.au/#website"}},{"name":"LiveAgent","description":"LiveAgent is a cloud-based customer service platform that consolidates email, live chat, inbound and outbound calling, and social media messaging into a unified agent workspace. The platform supports AI-powered chatbots, automated ticket routing, SLA management, canned responses, and a built-in knowledge base, making it suited for support teams across e-commerce, SaaS, finance, and travel industries. Configurable workflows, role-based permissions, and multi-brand support allow deployment across organizations of varying size and complexity.\n\nLiveAgent extends agent productivity through real-time visitor monitoring, proactive chat invitations, and a universal inbox that aggregates customer interactions from all channels. Reporting and analytics tools provide visibility into ticket volumes, agent performance, and customer satisfaction scores, giving managers the data needed to optimize staffing and response quality. Native integrations with CRM, billing, and marketing platforms connect support operations to broader business workflows without requiring custom development.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/3e5791a5-255d-4344-b4f8-05a193b39cee.jpeg","url":"https://www.getapp.com.au/software/91301/liveagent","@id":"https://www.getapp.com.au/software/91301/liveagent#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":1788,"ratingValue":4.7},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"JivoChat","description":"JivoChat is a live chat solution for websites offering customizable web and mobile chat widgets, with features including real-time visitor monitoring, pageview histories, email chat transcripts, file transfers, canned responses, customer ratings of service quality, performance reporting, and more. With browser-based, desktop, Android and iOS agent apps available, users can engage and respond to site visitors from anywhere, at any time.\n\nJivoChat’s web and mobile chat widgets are fully customizable, with users able to control all text and translate it into 20 languages, including Chinese, Spanish, French, Portuguese, and more. For sites covering multiple countries, visitor location data can be used to select widget language on a per-visitor basis, and distribute chats between agents. ‘Smart triggers’ can be used to proactively engage customers in chats, with the ability to set rules based on page visits and time on page to trigger specific automated messages.\n\nJivoChat shows users visitor information, including social profiles, page history, referring domains, and details imported through CRM integrations, both before and during chats. Typing insights allow users a ‘sneak peek’ at what a visitor is typing before their message is sent. Hotkeys can also be used to provide a range of canned responses, reducing the time required to finish a conversation.\n\nJivoChat reports on agents’ performance, including the number of chats accepted and rejected, time spent online, average response times, and customer ratings, with transcripts of chats allowing managers full access to all conversations. JivoChat also produces a daily service quality score between 0 and 5, measuring proactive chats, online times, missed chats, customer ratings, and the average time taken for a first reply, and provides suggestions of areas that may require improvement.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/8a5c5b66-8d90-42f2-885d-9cb15779798a.png","url":"https://www.getapp.com.au/software/104113/jivochat","@id":"https://www.getapp.com.au/software/104113/jivochat#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":105,"ratingValue":4.6},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.com.au/compare/91301/104113/liveagent/vs/jivochat#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/287/help-desk-ticketing/software","@type":"ListItem"},{"name":"LiveAgent vs JivoChat","position":3,"item":"https://www.getapp.com.au/compare/91301/104113/liveagent/vs/jivochat","@type":"ListItem"}]}]}
</script>