---
description: Get a quick and detailed side-by-side comparison for LiveAgent vs PBXact. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: LiveAgent vs PBXact Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [LiveAgent \<span\>vs\</span\> PBXact](https://www.getapp.com.au/compare/91301/103441/liveagent/vs/pbxact)

# Compare LiveAgent vs PBXact

Canonical: https://www.getapp.com.au/compare/91301/103441/liveagent/vs/pbxact

> Detailed comparison between LiveAgent and PBXact. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | PBXact |
| **Overall rating** | 4.7/5 | 3.0/5 |
| **Total Reviews** | 1789 | 2 |
| **Starting Price** | USD 15.00 | USD 34.99 |
| **Free Trial** | Yes | - |
| **Free Version** | No | - |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base |
| **Training** | Live Online, Webinars, Documentation, Videos | - |

## Key features

### LiveAgent

- API
- Alerts/Notifications
- Blended Call Center
- Call Center Management
- Call Recording
- Call Reporting
- Call Routing
- Call Tracking
- Call Tracking Metrics
- Caller ID
- Computer Telephony Integration
- Customer Complaint Tracking
- Customizable Reports
- Email Monitoring
- IVR
- Lead Management
- Natural Language Processing
- Recording
- Transfers/Routing
- Voice Mail

### PBXact

- API
- Alerts/Notifications
- Call Center Management
- Call Recording
- Call Reporting
- Call Routing
- Caller ID
- IVR
- Voice Mail

## Links

- [View LiveAgent Profile](https://www.getapp.com.au/software/91301/liveagent)
- [View PBXact Profile](https://www.getapp.com.au/software/103441/pbxact)
- [View Original Comparison](https://www.getapp.com.au/compare/91301/103441/liveagent/vs/pbxact)

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