---
description: Get a quick and detailed side-by-side comparison for LiveAgent vs PBXact. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: LiveAgent vs PBXact Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [LiveAgent \<span\>vs\</span\> PBXact](https://www.getapp.com.au/compare/91301/103441/liveagent/vs/freepbx-hosting)

# Compare LiveAgent vs PBXact

Canonical: https://www.getapp.com.au/compare/91301/103441/liveagent/vs/freepbx-hosting

> Detailed comparison between LiveAgent and PBXact. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | PBXact |
| **Overall rating** | 4.7/5 | 3.0/5 |
| **Total Reviews** | 1783 | 2 |
| **Starting Price** | USD 15.00 | USD 34.99 |
| **Free Trial** | Yes | - |
| **Free Version** | No | - |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | - |

## Key features

### LiveAgent

- API
- Alerts/Notifications
- Blended Call Center
- Call Center Management
- Call Recording
- Call Reporting
- Call Routing
- Call Tracking
- Call Tracking Metrics
- Caller ID
- Computer Telephony Integration
- Customer Complaint Tracking
- Customizable Reports
- Email Monitoring
- IVR
- Lead Management
- Natural Language Processing
- Recording
- Transfers/Routing
- Voice Mail

### PBXact

- API
- Alerts/Notifications
- Call Center Management
- Call Recording
- Call Reporting
- Call Routing
- Caller ID
- IVR
- Voice Mail

## Links

- [View LiveAgent Profile](https://www.getapp.com.au/software/91301/liveagent)
- [View PBXact Profile](https://www.getapp.com.au/software/103441/freepbx-hosting)
- [View Original Comparison](https://www.getapp.com.au/compare/91301/103441/liveagent/vs/freepbx-hosting)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveAgent vs PBXact Comparison | GetApp Australia 2026","description":"Get a quick and detailed side-by-side comparison for LiveAgent vs PBXact. GetApp will help you learn more about each of these software benefits and disadvantages.","url":"https://www.getapp.com.au/compare/91301/103441/liveagent/vs/freepbx-hosting","about":[{"@id":"https://www.getapp.com.au/software/91301/liveagent#software"},{"@id":"https://www.getapp.com.au/software/103441/freepbx-hosting#software"}],"breadcrumb":{"@id":"https://www.getapp.com.au/compare/91301/103441/liveagent/vs/freepbx-hosting#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.com.au/compare/91301/103441/liveagent/vs/freepbx-hosting#webpage","publisher":{"@id":"https://www.getapp.com.au/#organization"},"inLanguage":"en-AU","isPartOf":{"@id":"https://www.getapp.com.au/#website"}},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/3e5791a5-255d-4344-b4f8-05a193b39cee.jpeg","url":"https://www.getapp.com.au/software/91301/liveagent","@type":"SoftwareApplication","@id":"https://www.getapp.com.au/software/91301/liveagent#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":1783,"ratingValue":4.7},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"PBXact","description":"FreePBX Hosting is a cloud-hosted, commercially developed and supported edition of FreePBX, which is an open source web-based graphical user interface (GUI) for managing the open source telephony engine software, Asterisk. FreePBX Hosting offers users the same features as FreePBX, with the option to add supplementary commercial modules to increase the available feature set, and without the need for on-premise hardware. Users can select from a range of VPS and dedicated servers to suit their cloud hosting requirements.\n\nFreePBX Hosting provides users with basic features, including caller ID, softphone support, hold music, voicemail to email, automatic backups, unlimited interactive voice responses (IVRs), and call flow control, plus their SysAdmin Pro and End Point Manager modules as part of all hosting packages. Further modules can be purchased as one-year or 25-year licenses, and offer users additional feature sets, such as appointment reminders, voicemail notifications, call recording reports, faxing, automated broadcast dialing, customizable extension routing, outbound call limiting, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d4ab3fcb-56d6-4eee-8c3a-598138285faa.png","url":"https://www.getapp.com.au/software/103441/freepbx-hosting","@type":"SoftwareApplication","@id":"https://www.getapp.com.au/software/103441/freepbx-hosting#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":2,"ratingValue":3.0},"offers":{"price":"34.99","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/287/help-desk-ticketing/software","@type":"ListItem"},{"name":"LiveAgent vs PBXact","position":3,"item":"https://www.getapp.com.au/compare/91301/103441/liveagent/vs/freepbx-hosting","@type":"ListItem"}],"@id":"https://www.getapp.com.au/compare/91301/103441/liveagent/vs/freepbx-hosting#breadcrumblist"}]}
</script>