---
description: Get a quick and detailed side-by-side comparison for LiveAgent vs Teamwork Desk. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: LiveAgent vs Teamwork Desk Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [LiveAgent \<span\>vs\</span\> Teamwork Desk](https://www.getapp.com.au/compare/91301/101777/liveagent/vs/teamwork-desk)

# Compare LiveAgent vs Teamwork Desk

Canonical: https://www.getapp.com.au/compare/91301/101777/liveagent/vs/teamwork-desk

> Detailed comparison between LiveAgent and Teamwork Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | Teamwork Desk |
| **Overall rating** | 4.7/5 | 4.4/5 |
| **Total Reviews** | 1783 | 143 |
| **Starting Price** | USD 15.00 | USD 10.50 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### LiveAgent

- API
- Access Controls/Permissions
- Alerts/Escalation
- Call Tracking
- Computer Telephony Integration
- Customer Complaint Tracking
- Customisable Branding
- Email Monitoring
- Email Templates
- Knowledge Base Management
- Lead Management
- Mobile App
- Natural Language Processing
- Performance Metrics
- Prioritization
- Real-Time Chat
- Reporting/Analytics
- Self Service Portal
- Ticket Management
- Workflow Management

### Teamwork Desk

- API
- Access Controls/Permissions
- Alerts/Escalation
- Customisable Branding
- Email Templates
- Knowledge Base Management
- Mobile App
- Performance Metrics
- Prioritization
- Real-Time Chat
- Reporting/Analytics
- Self Service Portal
- Ticket Management
- Workflow Management

## Links

- [View LiveAgent Profile](https://www.getapp.com.au/software/91301/liveagent)
- [View Teamwork Desk Profile](https://www.getapp.com.au/software/101777/teamwork-desk)
- [View Original Comparison](https://www.getapp.com.au/compare/91301/101777/liveagent/vs/teamwork-desk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveAgent vs Teamwork Desk Comparison | GetApp Australia 2026","description":"Get a quick and detailed side-by-side comparison for LiveAgent vs Teamwork Desk. GetApp will help you learn more about each of these software benefits and disadvantages.","url":"https://www.getapp.com.au/compare/91301/101777/liveagent/vs/teamwork-desk","about":[{"@id":"https://www.getapp.com.au/software/91301/liveagent#software"},{"@id":"https://www.getapp.com.au/software/101777/teamwork-desk#software"}],"breadcrumb":{"@id":"https://www.getapp.com.au/compare/91301/101777/liveagent/vs/teamwork-desk#breadcrumblist"},"@id":"https://www.getapp.com.au/compare/91301/101777/liveagent/vs/teamwork-desk#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.com.au/#website"},"publisher":{"@id":"https://www.getapp.com.au/#organization"},"inLanguage":"en-AU"},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/3e5791a5-255d-4344-b4f8-05a193b39cee.jpeg","url":"https://www.getapp.com.au/software/91301/liveagent","@id":"https://www.getapp.com.au/software/91301/liveagent#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1783},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Teamwork Desk","description":"Software doesn’t support your customers. You do. \n\nTeamwork Desk gives you all the help desk software features you need to exceed your customers’ expectations and provide an unforgettable support experience.\n\nCollect every customer interaction in one place, so you can answer their queries with context and provide more productive, personal responses. Centralize all your customer communications, and improve transparency across your team. \n\nLearn more about Teamwork Desk in our overview video!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/0dbe1242-74bd-40c4-aa9a-9e5bbc79137d.png","url":"https://www.getapp.com.au/software/101777/teamwork-desk","@id":"https://www.getapp.com.au/software/101777/teamwork-desk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":143},"offers":{"price":"10.5","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.com.au/compare/91301/101777/liveagent/vs/teamwork-desk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Service Software","position":2,"item":"/directory/231/customer-service/software","@type":"ListItem"},{"name":"LiveAgent vs Teamwork Desk","position":3,"item":"https://www.getapp.com.au/compare/91301/101777/liveagent/vs/teamwork-desk","@type":"ListItem"}]}]}
</script>