---
description: Get a quick and detailed side-by-side comparison for Nextiva vs Yay. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Nextiva vs Yay Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/593/contact-center/software) > [Nextiva \<span\>vs\</span\> Yay](https://www.getapp.com.au/compare/91289/2044535/nextiva/vs/yay)

# Compare Nextiva vs Yay

Canonical: https://www.getapp.com.au/compare/91289/2044535/nextiva/vs/yay

> Detailed comparison between Nextiva and Yay. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Nextiva | Yay |
| **Overall rating** | 4.6/5 | 5.0/5 |
| **Total Reviews** | 914 | 3 |
| **Starting Price** | USD 25.00 | GBP 4.49 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Phone Support | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Videos | Webinars, Documentation, Videos |

## Key features

### Nextiva

- API
- Automatic Call Distribution
- Call Conferencing
- Call Logging
- Call Monitoring
- Call Routing
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Customizable Reports
- Fax Management
- For Cloud Phone Systems
- Monitoring
- Multi-Channel Communication
- Queue Management
- Role-Based Permissions
- SIP Trunking
- Video Conferencing
- Virtual Extensions
- Voicemail Transcription

### Yay

- API
- Automatic Call Distribution
- Call Conferencing
- Call Logging
- Call Monitoring
- Call Routing
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Customizable Reports
- Fax Management
- For Cloud Phone Systems
- Monitoring
- Multi-Channel Communication
- Queue Management
- Role-Based Permissions
- SIP Trunking
- Video Conferencing
- Virtual Extensions
- Voicemail Transcription

## Links

- [View Nextiva Profile](https://www.getapp.com.au/software/91289/nextiva)
- [View Yay Profile](https://www.getapp.com.au/software/2044535/yay)
- [View Original Comparison](https://www.getapp.com.au/compare/91289/2044535/nextiva/vs/yay)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Nextiva vs Yay Comparison | GetApp Australia 2026","description":"Get a quick and detailed side-by-side comparison for Nextiva vs Yay. GetApp will help you learn more about each of these software benefits and disadvantages.","url":"https://www.getapp.com.au/compare/91289/2044535/nextiva/vs/yay","about":[{"@id":"https://www.getapp.com.au/software/91289/nextiva#software"},{"@id":"https://www.getapp.com.au/software/2044535/yay#software"}],"breadcrumb":{"@id":"https://www.getapp.com.au/compare/91289/2044535/nextiva/vs/yay#breadcrumblist"},"@id":"https://www.getapp.com.au/compare/91289/2044535/nextiva/vs/yay#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.getapp.com.au/#organization"}},{"name":"Nextiva","description":"Nextiva is a unified customer experience management platform that brings together every customer conversation across the entire customer journey. The platform provides a single, AI-powered solution for voice, video, chat, social media, email, and more. Nextiva's open architecture and powerful workflow engine enable businesses to design and optimize personalized customer journeys from day one.\n\nThe platform's AI and automation capabilities deliver immediate value, with features like a generative AI knowledge base, secure payment agent assist, and automated dispositioning. Advanced analytics provide real-time customer insights and sentiment, empowering teams to make data-driven decisions. Nextiva's intelligent routing and journey orchestration capabilities also ensure seamless, context-driven customer experiences across all channels.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d3a1e827-b82d-4d6d-824a-4fde7634f547.png","url":"https://www.getapp.com.au/software/91289/nextiva","@id":"https://www.getapp.com.au/software/91289/nextiva#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":914},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Yay","description":"Yay is a powerful cloud-based business phone system that offers lightning-fast business instant messaging. Flexible, scalable, and cross-device compatible with computers, smartphones, and desktop phones, Yay provides a platform for distributed workforces in the office, at home or on the go. \n\nYay can be set up in minutes enabling businesses to benefit from a host of features such as call recording, smart call routing, call stat reporting, IVR call menus, and more. Try free for 14 days or speak to a friendly expert today.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/43dcffd4-7110-4387-8246-9ef916fb2e6d.png","url":"https://www.getapp.com.au/software/2044535/yay","@id":"https://www.getapp.com.au/software/2044535/yay#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":3},"offers":{"price":"4.49","@type":"Offer","priceCurrency":"GBP"},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.com.au/compare/91289/2044535/nextiva/vs/yay#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Contact Centre Software","position":2,"item":"/directory/593/contact-center/software","@type":"ListItem"},{"name":"Nextiva vs Yay","position":3,"item":"https://www.getapp.com.au/compare/91289/2044535/nextiva/vs/yay","@type":"ListItem"}]}]}
</script>