---
description: Get a quick and detailed side-by-side comparison for Nextiva vs MaxContact. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Nextiva vs MaxContact Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [VoIP Software](/directory/107/voip/software) > [Nextiva \<span\>vs\</span\> MaxContact](https://www.getapp.com.au/compare/91289/2039855/nextiva/vs/maxcontact)

# Compare Nextiva vs MaxContact

Canonical: https://www.getapp.com.au/compare/91289/2039855/nextiva/vs/maxcontact

> Detailed comparison between Nextiva and MaxContact. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Nextiva | MaxContact |
| **Overall rating** | 4.6/5 | 4.7/5 |
| **Total Reviews** | 914 | 33 |
| **Starting Price** | USD 25.00 | GBP 80.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Phone Support | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Nextiva

- API
- Alerts/Escalation
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Logging
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Contact Database
- Customizable Reports
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Performance Metrics
- Quality Management
- Queue Management
- Reporting/Analytics
- Survey/Poll Management

### MaxContact

- API
- Alerts/Escalation
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Logging
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Contact Database
- Customizable Reports
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Performance Metrics
- Quality Management
- Queue Management
- Reporting/Analytics
- Survey/Poll Management

## Links

- [View Nextiva Profile](https://www.getapp.com.au/software/91289/nextiva)
- [View MaxContact Profile](https://www.getapp.com.au/software/2039855/maxcontact)
- [View Original Comparison](https://www.getapp.com.au/compare/91289/2039855/nextiva/vs/maxcontact)

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