---
description: Get a quick and detailed side-by-side comparison for Nextiva vs Dialpad. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Nextiva vs Dialpad Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Online Meeting Software](/directory/101/online-meetings/software) > [Nextiva \<span\>vs\</span\> Dialpad](https://www.getapp.com.au/compare/91289/103849/nextiva/vs/dialpad-sell)

# Compare Nextiva vs Dialpad

Canonical: https://www.getapp.com.au/compare/91289/103849/nextiva/vs/dialpad-sell

> Detailed comparison between Nextiva and Dialpad. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Nextiva | Dialpad |
| **Overall rating** | 4.6/5 | 4.2/5 |
| **Total Reviews** | 919 | 570 |
| **Starting Price** | USD 25.00 | USD 27.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Phone Support | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Nextiva

- API
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Logging
- Call Tracking Metrics
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Content Management
- Dashboard
- Live Chat
- Monitoring
- Multi-Channel Communication
- Multi-User Collaboration
- Performance Management
- Performance Metrics
- Reporting/Analytics
- Video Conferencing
- Voicemail Transcription

### Dialpad

- API
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Logging
- Call Tracking Metrics
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Content Management
- Dashboard
- Live Chat
- Monitoring
- Multi-Channel Communication
- Multi-User Collaboration
- Performance Management
- Performance Metrics
- Reporting/Analytics
- Video Conferencing
- Voicemail Transcription

## Links

- [View Nextiva Profile](https://www.getapp.com.au/software/91289/nextiva)
- [View Dialpad Profile](https://www.getapp.com.au/software/103849/dialpad-sell)
- [View Original Comparison](https://www.getapp.com.au/compare/91289/103849/nextiva/vs/dialpad-sell)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Nextiva vs Dialpad Comparison | GetApp Australia 2026","description":"Get a quick and detailed side-by-side comparison for Nextiva vs Dialpad. GetApp will help you learn more about each of these software benefits and disadvantages.","url":"https://www.getapp.com.au/compare/91289/103849/nextiva/vs/dialpad-sell","about":[{"@id":"https://www.getapp.com.au/software/91289/nextiva#software"},{"@id":"https://www.getapp.com.au/software/103849/dialpad-sell#software"}],"breadcrumb":{"@id":"https://www.getapp.com.au/compare/91289/103849/nextiva/vs/dialpad-sell#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.com.au/compare/91289/103849/nextiva/vs/dialpad-sell#webpage","isPartOf":{"@id":"https://www.getapp.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.getapp.com.au/#organization"}},{"name":"Nextiva","description":"Nextiva is a unified customer experience management platform that brings together every customer conversation across the entire customer journey. The platform provides a single, AI-powered solution for voice, video, chat, social media, email, and more. Nextiva's open architecture and powerful workflow engine enable businesses to design and optimize personalized customer journeys from day one.\n\nThe platform's AI and automation capabilities deliver immediate value, with features like a generative AI knowledge base, secure payment agent assist, and automated dispositioning. Advanced analytics provide real-time customer insights and sentiment, empowering teams to make data-driven decisions. Nextiva's intelligent routing and journey orchestration capabilities also ensure seamless, context-driven customer experiences across all channels.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d3a1e827-b82d-4d6d-824a-4fde7634f547.png","url":"https://www.getapp.com.au/software/91289/nextiva","@type":"SoftwareApplication","@id":"https://www.getapp.com.au/software/91289/nextiva#software","publisher":{"@id":"https://www.getapp.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":919},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Dialpad","description":"Dialpad is an AI-native platform for customer experience that connects conversations, intelligence, and action across the enterprise. Rather than treating AI as an add-on to a legacy phone system, Dialpad is built from the ground up around Agentic AI — agents that reason through customer and business conversations in real time and carry them to resolution, not just transcribe or summarize them. Dialpad Connect unifies calling, messaging, and meetings for every team, while Dialpad Contact Center brings that same agentic intelligence to support and sales at scale, resolving up to 80% of customer issues autonomously. Every interaction feeds a compounding intelligence layer built on 775M+ AI recaps and counting, governed end-to-end by Dialpad's Guardian layer for secure, enterprise-grade AI operations. Enterprises can validate ROI before scaling through Dialpad's Proving Ground, making Agentic AI adoption a measured decision rather than a leap of faith.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/2dc34057-7303-4d2f-b9df-35813993f88a.png","url":"https://www.getapp.com.au/software/103849/dialpad-sell","@type":"SoftwareApplication","@id":"https://www.getapp.com.au/software/103849/dialpad-sell#software","publisher":{"@id":"https://www.getapp.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.2,"bestRating":5,"ratingCount":570},"offers":{"price":"27","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Online Meeting Software","position":2,"item":"/directory/101/online-meetings/software","@type":"ListItem"},{"name":"Nextiva vs Dialpad","position":3,"item":"https://www.getapp.com.au/compare/91289/103849/nextiva/vs/dialpad-sell","@type":"ListItem"}],"@id":"https://www.getapp.com.au/compare/91289/103849/nextiva/vs/dialpad-sell#breadcrumblist"}]}
</script>
