---
description: Get a quick and detailed side-by-side comparison for Five9 vs Groove. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Five9 vs Groove Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Call Tracking Software](/directory/749/call-tracking/software) > [Five9 \<span\>vs\</span\> Groove](https://www.getapp.com.au/compare/91276/113719/five9/vs/groove1)

# Compare Five9 vs Groove

Canonical: https://www.getapp.com.au/compare/91276/113719/five9/vs/groove1

> Detailed comparison between Five9 and Groove. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Five9 | Groove |
| **Overall rating** | 4.2/5 | 4.7/5 |
| **Total Reviews** | 484 | 146 |
| **Starting Price** | USD 159.00 | USD 50.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (On-Premise), Linux (On-Premise), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), iPhone (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Five9

- API
- Auto-Dialer
- CRM
- Call Logging
- Call Tracking Metrics
- Collaboration Tools
- Communication Management
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Performance Management
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Workflow Management

### Groove

- API
- Auto-Dialer
- CRM
- Call Logging
- Call Tracking Metrics
- Collaboration Tools
- Communication Management
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Performance Management
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Workflow Management

## Links

- [View Five9 Profile](https://www.getapp.com.au/software/91276/five9)
- [View Groove Profile](https://www.getapp.com.au/software/113719/groove1)
- [View Original Comparison](https://www.getapp.com.au/compare/91276/113719/five9/vs/groove1)

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