---
description: Get a quick and detailed side-by-side comparison for Spiceworks Cloud Help Desk vs Freshservice. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Spiceworks Cloud Help Desk vs Freshservice Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Server Management Software](/directory/647/system-administration/software) > [Spiceworks Cloud Help Desk \<span\>vs\</span\> Freshservice](https://www.getapp.com.au/compare/91171/91351/spiceworks-it-help-desk/vs/freshservice)

# Compare Spiceworks Cloud Help Desk vs Freshservice

Canonical: https://www.getapp.com.au/compare/91171/91351/spiceworks-it-help-desk/vs/freshservice

> Detailed comparison between Spiceworks Cloud Help Desk and Freshservice. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Spiceworks Cloud Help Desk | Freshservice |
| **Overall rating** | 4.4/5 | 4.5/5 |
| **Total Reviews** | 584 | 685 |
| **Starting Price** | USD 6.00 | USD 19.00 |
| **Free Trial** | No | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Spiceworks Cloud Help Desk

- Access Controls/Permissions
- Analytics
- Asset Tracking
- Assignment Management
- Customisable Branding
- Dashboard
- Email Management
- Event Logs
- Help Desk Management
- IT Asset Management
- IT Reporting
- Incident Management
- Issue Scheduling
- License Management
- Maintenance Scheduling
- Monitoring
- Performance Metrics
- Project Management
- Real-Time Chat
- Reporting/Analytics

### Freshservice

- Access Controls/Permissions
- Analytics
- Asset Tracking
- Assignment Management
- Customisable Branding
- Dashboard
- Email Management
- Event Logs
- Help Desk Management
- IT Asset Management
- IT Reporting
- Incident Management
- Issue Scheduling
- License Management
- Maintenance Scheduling
- Monitoring
- Performance Metrics
- Project Management
- Real-Time Chat
- Reporting/Analytics

## Links

- [View Spiceworks Cloud Help Desk Profile](https://www.getapp.com.au/software/91171/spiceworks-it-help-desk)
- [View Freshservice Profile](https://www.getapp.com.au/software/91351/freshservice)
- [View Original Comparison](https://www.getapp.com.au/compare/91171/91351/spiceworks-it-help-desk/vs/freshservice)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Spiceworks Cloud Help Desk vs Freshservice Comparison | GetApp Australia 2026","description":"Get a quick and detailed side-by-side comparison for Spiceworks Cloud Help Desk vs Freshservice. GetApp will help you learn more about each of these software benefits and disadvantages.","url":"https://www.getapp.com.au/compare/91171/91351/spiceworks-it-help-desk/vs/freshservice","about":[{"@id":"https://www.getapp.com.au/software/91171/spiceworks-it-help-desk#software"},{"@id":"https://www.getapp.com.au/software/91351/freshservice#software"}],"breadcrumb":{"@id":"https://www.getapp.com.au/compare/91171/91351/spiceworks-it-help-desk/vs/freshservice#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.com.au/compare/91171/91351/spiceworks-it-help-desk/vs/freshservice#webpage","isPartOf":{"@id":"https://www.getapp.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.getapp.com.au/#organization"}},{"name":"Spiceworks Cloud Help Desk","description":"Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s toner level gets low! Spiceworks lets you monitor and receive alerts on all the network happenings you care about most!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/e5a4aad7-057b-4b02-98cf-217d012e51b4.png","url":"https://www.getapp.com.au/software/91171/spiceworks-it-help-desk","@type":"SoftwareApplication","@id":"https://www.getapp.com.au/software/91171/spiceworks-it-help-desk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":584},"offers":{"price":"6","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Freshservice","description":"Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10000 SMB, mid-market, and enterprise customers worldwide.\n\nFreshservice is designed, using ITIL best practice, to help IT organizations to focus on what’s most important – exceptional service delivery and customer satisfaction. In addition to supporting their service desk and ITSM needs, these customers choose Freshservice based on ease to use, speed of setup, customer service, and affordability.\n\nFreshservice has an intuitive UI, is effortlessly configurable and customisable to meet customers’ exact requirements, and is easily integrated with other business and IT systems. Native integrations with a number of popular cloud services such as Google Apps, Dropbox, AWS, and Bomgar also speed up deployment and reach.\n\nFreshservice is part of the Freshworks product family, whose flagship product is the leading customer support solution Freshdesk – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9198c5f7-1454-48b6-9b59-a7e2b05a451e.png","url":"https://www.getapp.com.au/software/91351/freshservice","@type":"SoftwareApplication","@id":"https://www.getapp.com.au/software/91351/freshservice#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":685},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Server Management Software","position":2,"item":"/directory/647/system-administration/software","@type":"ListItem"},{"name":"Spiceworks Cloud Help Desk vs Freshservice","position":3,"item":"https://www.getapp.com.au/compare/91171/91351/spiceworks-it-help-desk/vs/freshservice","@type":"ListItem"}],"@id":"https://www.getapp.com.au/compare/91171/91351/spiceworks-it-help-desk/vs/freshservice#breadcrumblist"}]}
</script>