---
description: Get a quick and detailed side-by-side comparison for Deskero vs Freshservice. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Deskero vs Freshservice Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Knowledge Base Software](/directory/2823/knowledge-base/software) > [Deskero \<span\>vs\</span\> Freshservice](https://www.getapp.com.au/compare/91130/91351/deskero/vs/freshservice)

# Compare Deskero vs Freshservice

Canonical: https://www.getapp.com.au/compare/91130/91351/deskero/vs/freshservice

> Detailed comparison between Deskero and Freshservice. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Deskero | Freshservice |
| **Overall rating** | 4.7/5 | 4.5/5 |
| **Total Reviews** | 112 | 685 |
| **Starting Price** | USD 9.00 | USD 19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Deskero

- API
- Access Controls/Permissions
- Activity Tracking
- CRM
- Collaboration Tools
- Configurable Workflow
- Customisable Branding
- Customizable Reports
- Email Management
- Email Templates
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Reporting/Analytics
- Single Sign On
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

### Freshservice

- API
- Access Controls/Permissions
- Activity Tracking
- CRM
- Collaboration Tools
- Configurable Workflow
- Customisable Branding
- Customizable Reports
- Email Management
- Email Templates
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Reporting/Analytics
- Single Sign On
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

## Links

- [View Deskero Profile](https://www.getapp.com.au/software/91130/deskero)
- [View Freshservice Profile](https://www.getapp.com.au/software/91351/freshservice)
- [View Original Comparison](https://www.getapp.com.au/compare/91130/91351/deskero/vs/freshservice)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Deskero vs Freshservice Comparison | GetApp Australia 2026","description":"Get a quick and detailed side-by-side comparison for Deskero vs Freshservice. GetApp will help you learn more about each of these software benefits and disadvantages.","url":"https://www.getapp.com.au/compare/91130/91351/deskero/vs/freshservice","about":[{"@id":"https://www.getapp.com.au/software/91130/deskero#software"},{"@id":"https://www.getapp.com.au/software/91351/freshservice#software"}],"breadcrumb":{"@id":"https://www.getapp.com.au/compare/91130/91351/deskero/vs/freshservice#breadcrumblist"},"@id":"https://www.getapp.com.au/compare/91130/91351/deskero/vs/freshservice#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.getapp.com.au/#organization"}},{"name":"Deskero","description":"Deskero is a help desk software and support ticket system that helps users manage multi-channel support queries, track performance and proactively engage customers on social networks. It is a simple yet powerful tool to make customer care easier and quicker, offering a wide range of advanced features than can be easily customized for unique workflows and business needs. \n\nDeskero helps users manage multi-channel support, organizing queries coming from a variety of sources, including email, chat and social networks. A single functional platform will let users take care of all the queries, helping to save time. And it's not just about replying fast to questions, it's about proactively engaging people.\n\nEase of use and flexibility make Deskero a smart solution for companies in any industry, organizing workflows in a seamless way and letting operators concentrate on what really matters: making customers happy.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/a0b95bc3-1f37-4929-97d2-8ae1f23a9d06.png","url":"https://www.getapp.com.au/software/91130/deskero","@id":"https://www.getapp.com.au/software/91130/deskero#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":112},"offers":{"price":"9","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Freshservice","description":"Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10000 SMB, mid-market, and enterprise customers worldwide.\n\nFreshservice is designed, using ITIL best practice, to help IT organizations to focus on what’s most important – exceptional service delivery and customer satisfaction. In addition to supporting their service desk and ITSM needs, these customers choose Freshservice based on ease to use, speed of setup, customer service, and affordability.\n\nFreshservice has an intuitive UI, is effortlessly configurable and customisable to meet customers’ exact requirements, and is easily integrated with other business and IT systems. Native integrations with a number of popular cloud services such as Google Apps, Dropbox, AWS, and Bomgar also speed up deployment and reach.\n\nFreshservice is part of the Freshworks product family, whose flagship product is the leading customer support solution Freshdesk – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9198c5f7-1454-48b6-9b59-a7e2b05a451e.png","url":"https://www.getapp.com.au/software/91351/freshservice","@id":"https://www.getapp.com.au/software/91351/freshservice#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":685},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.com.au/compare/91130/91351/deskero/vs/freshservice#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Knowledge Base Software","position":2,"item":"/directory/2823/knowledge-base/software","@type":"ListItem"},{"name":"Deskero vs Freshservice","position":3,"item":"https://www.getapp.com.au/compare/91130/91351/deskero/vs/freshservice","@type":"ListItem"}]}]}
</script>