---
description: Get a quick and detailed side-by-side comparison for TeamViewer ONE vs HelpDesk. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: TeamViewer ONE vs HelpDesk Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Remote Support Software](/directory/563/remote-support/software) > [TeamViewer ONE \<span\>vs\</span\> HelpDesk](https://www.getapp.com.au/compare/90948/116767/teamviewer/vs/helpdesk)

# Compare TeamViewer ONE vs HelpDesk

Canonical: https://www.getapp.com.au/compare/90948/116767/teamviewer/vs/helpdesk

> Detailed comparison between TeamViewer ONE and HelpDesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | TeamViewer ONE | HelpDesk |
| **Overall rating** | 4.6/5 | 4.6/5 |
| **Total Reviews** | 11631 | 181 |
| **Starting Price** | USD 24.90 | USD 29.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### TeamViewer ONE

- AI Summarization
- AI/Machine Learning
- API
- Activity Tracking
- CRM
- Customisable Branding
- Customizable Reports
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Monitoring
- Personalization
- Project Management
- Projections
- Real-Time Chat
- SSL Security
- Support Ticket Management
- Surveys & Feedback
- Video Support

### HelpDesk

- AI Summarization
- AI/Machine Learning
- API
- Activity Tracking
- CRM
- Customisable Branding
- Customizable Reports
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Monitoring
- Personalization
- Project Management
- Projections
- Real-Time Chat
- SSL Security
- Support Ticket Management
- Surveys & Feedback
- Video Support

## Links

- [View TeamViewer ONE Profile](https://www.getapp.com.au/software/90948/teamviewer)
- [View HelpDesk Profile](https://www.getapp.com.au/software/116767/helpdesk)
- [View Original Comparison](https://www.getapp.com.au/compare/90948/116767/teamviewer/vs/helpdesk)

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