---
description: Get a quick and detailed side-by-side comparison for Olark vs Freshchat. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Olark vs Freshchat Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [Olark \<span\>vs\</span\> Freshchat](https://www.getapp.com.au/compare/90861/106095/olark/vs/freshchat)

# Compare Olark vs Freshchat

Canonical: https://www.getapp.com.au/compare/90861/106095/olark/vs/freshchat

> Detailed comparison between Olark and Freshchat. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Olark | Freshchat |
| **Overall rating** | 4.5/5 | 4.2/5 |
| **Total Reviews** | 472 | 178 |
| **Starting Price** | USD 29.00 | INR 1,799.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Documentation |

## Key features

### Olark

- API
- CRM
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Customisable Branding
- Dashboard
- File Sharing
- Geotargeting
- Mobile Access
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Monitoring
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Search/Filter
- Single Sign On
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing

### Freshchat

- API
- CRM
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Customisable Branding
- Dashboard
- File Sharing
- Geotargeting
- Mobile Access
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Monitoring
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Search/Filter
- Single Sign On
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing

## Links

- [View Olark Profile](https://www.getapp.com.au/software/90861/olark)
- [View Freshchat Profile](https://www.getapp.com.au/software/106095/freshchat)
- [View Original Comparison](https://www.getapp.com.au/compare/90861/106095/olark/vs/freshchat)

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