---
description: Get a quick and detailed side-by-side comparison for Olark vs Smartsupp. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Olark vs Smartsupp Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [Olark \<span\>vs\</span\> Smartsupp](https://www.getapp.com.au/compare/90861/101363/olark/vs/smartsupp-live-chat)

# Compare Olark vs Smartsupp

Canonical: https://www.getapp.com.au/compare/90861/101363/olark/vs/smartsupp-live-chat

> Detailed comparison between Olark and Smartsupp. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Olark | Smartsupp |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 471 | 343 |
| **Starting Price** | USD 29.00 | USD 17.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Olark

- API
- Activity Dashboard
- Autoresponders
- Canned Responses
- Chat/Messaging
- Customisable Branding
- File Sharing
- Geotargeting
- Interaction Tracking
- Mobile Access
- Multi-Channel Communication
- Proactive Chat
- Real-Time Analytics
- Real-Time Monitoring
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Surveys & Feedback
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing

### Smartsupp

- API
- Activity Dashboard
- Autoresponders
- Canned Responses
- Chat/Messaging
- Customisable Branding
- File Sharing
- Geotargeting
- Interaction Tracking
- Mobile Access
- Multi-Channel Communication
- Proactive Chat
- Real-Time Analytics
- Real-Time Monitoring
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Surveys & Feedback
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing

## Links

- [View Olark Profile](https://www.getapp.com.au/software/90861/olark)
- [View Smartsupp Profile](https://www.getapp.com.au/software/101363/smartsupp-live-chat)
- [View Original Comparison](https://www.getapp.com.au/compare/90861/101363/olark/vs/smartsupp-live-chat)

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