---
description: Get a quick and detailed side-by-side comparison for CallRail vs Five9. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: CallRail vs Five9 Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Call Tracking Software](/directory/749/call-tracking/software) > [CallRail \<span\>vs\</span\> Five9](https://www.getapp.com.au/compare/90860/91276/callrail/vs/five9)

# Compare CallRail vs Five9

Canonical: https://www.getapp.com.au/compare/90860/91276/callrail/vs/five9

> Detailed comparison between CallRail and Five9. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | CallRail | Five9 |
| **Overall rating** | 4.5/5 | 4.2/5 |
| **Total Reviews** | 173 | 481 |
| **Starting Price** | USD 55.00 | USD 159.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (On-Premise), Linux (On-Premise), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Key features

### CallRail

- API
- Archiving & Retention
- Automatic Call Distribution
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Chat/Messaging
- Computer Telephony Integration
- Customizable Reports
- Dashboard
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Recording
- Workflow Management

### Five9

- API
- Archiving & Retention
- Automatic Call Distribution
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Chat/Messaging
- Computer Telephony Integration
- Customizable Reports
- Dashboard
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Recording
- Workflow Management

## Links

- [View CallRail Profile](https://www.getapp.com.au/software/90860/callrail)
- [View Five9 Profile](https://www.getapp.com.au/software/91276/five9)
- [View Original Comparison](https://www.getapp.com.au/compare/90860/91276/callrail/vs/five9)

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