---
description: Get a quick and detailed side-by-side comparison for Dynamics 365 vs Five9. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Dynamics 365 vs Five9 Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Lead Management Software](/directory/339/lead-management/software) > [Dynamics 365 \<span\>vs\</span\> Five9](https://www.getapp.com.au/compare/90844/91276/dynamics-365/vs/five9)

# Compare Dynamics 365 vs Five9

Canonical: https://www.getapp.com.au/compare/90844/91276/dynamics-365/vs/five9

> Detailed comparison between Dynamics 365 and Five9. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Dynamics 365 | Five9 |
| **Overall rating** | 4.4/5 | 4.2/5 |
| **Total Reviews** | 5823 | 482 |
| **Starting Price** | USD 50.00 | USD 159.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (On-Premise), Linux (On-Premise), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Documentation | In Person, Live Online, Webinars, Documentation |

## Key features

### Dynamics 365

- API
- CRM
- Chat/Messaging
- Collaboration Tools
- Contact Database
- Customer Database
- Customer History
- Dashboard
- Email Management
- Employee Scheduling
- For Call Centers
- KPI Monitoring
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Data
- Reporting/Analytics
- Search/Filter
- Visual Analytics
- Workflow Management

### Five9

- API
- CRM
- Chat/Messaging
- Collaboration Tools
- Contact Database
- Customer Database
- Customer History
- Dashboard
- Email Management
- Employee Scheduling
- For Call Centers
- KPI Monitoring
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Data
- Reporting/Analytics
- Search/Filter
- Visual Analytics
- Workflow Management

## Links

- [View Dynamics 365 Profile](https://www.getapp.com.au/software/90844/dynamics-365)
- [View Five9 Profile](https://www.getapp.com.au/software/91276/five9)
- [View Original Comparison](https://www.getapp.com.au/compare/90844/91276/dynamics-365/vs/five9)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Dynamics 365 vs Five9 Comparison | GetApp Australia 2026","description":"Get a quick and detailed side-by-side comparison for Dynamics 365 vs Five9. GetApp will help you learn more about each of these software benefits and disadvantages.","url":"https://www.getapp.com.au/compare/90844/91276/dynamics-365/vs/five9","about":[{"@id":"https://www.getapp.com.au/software/90844/dynamics-365#software"},{"@id":"https://www.getapp.com.au/software/91276/five9#software"}],"breadcrumb":{"@id":"https://www.getapp.com.au/compare/90844/91276/dynamics-365/vs/five9#breadcrumblist"},"@id":"https://www.getapp.com.au/compare/90844/91276/dynamics-365/vs/five9#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.com.au/#website"},"publisher":{"@id":"https://www.getapp.com.au/#organization"},"inLanguage":"en-AU"},{"name":"Dynamics 365","description":"Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools. Dynamics 365 offers a range of tools for sales, customer service, field service management, talent acquisition, finance and operations, retail, project service automation, marketing, artificial intelligence, mixed reality, and more.\n\nWith Microsoft Dynamics 365 businesses can unify their operations, projects, workflows, and tasks in one centralized platform in order to aid decision making, build relationships with customers, and operate efficiently. The individual applications within Microsoft Dynamics 365 can be used as standalone products, combine with one another, or integrated with a wide range of external business systems in order to provide a completely customized solution. The platform integrates with third party applications such as Ameyo, Salesforce, DocuSign, PandaDoc, ADP, Gainsight, Tacton CPQ, and more. Dynamics 365’s artificial intelligence (AI) and mixed reality facilitate intelligent decision making and scenario planning in a modern way.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/ca1a903d-8891-46f8-a4e6-59ea82eff57b.png","url":"https://www.getapp.com.au/software/90844/dynamics-365","@id":"https://www.getapp.com.au/software/90844/dynamics-365#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":5823},"offers":{"price":"50","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios"},{"name":"Five9","description":"Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more\n\nFive9 is a cloud contact center solution, which brings the power of Practical AI to thousands of call centers worldwide. Since 2001, Five9 has helped customers create great omnichannel customer experiences. Triple agent talk time with smart dialers that automatically skip no-answers and busy signals to ensure the next prospect is available when the next agent is ready. Use intelligent routing to get calls to the right agents and derive customer intent data to predict the best next steps for agents. Provide intuitive self-service options with Five9's IVR. \n\nFive9 brings Practical AI to contact centers to increase agents' effectiveness and efficiency, and create great customer experiences every time on every channel - phone, chat, mobile, email, social and more. Use intelligent routing to ensure the call gets to the right agent and use customer intent data to provide agents with the best next steps before they even pick up the phone. Offer customers intuitive self-service options for common injuries with an easy to set up IVR so that agents can focus on high-value interactions. \n\nImprove agent talk time with four different dialing modes that automatically skip no-answers and busy signals so agents can spend more time talking to live prospects. Visually dynamic dashboards offer real-time and historic reporting and analytics so users are always on top of their contact center's performance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/4292cb89-cc4a-4908-94c5-26658f67f5d0.png","url":"https://www.getapp.com.au/software/91276/five9","@id":"https://www.getapp.com.au/software/91276/five9#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.2,"bestRating":5,"ratingCount":482},"offers":{"price":"159","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows on premise, Linux on premise, Platform ipad"},{"@id":"https://www.getapp.com.au/compare/90844/91276/dynamics-365/vs/five9#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Lead Management Software","position":2,"item":"/directory/339/lead-management/software","@type":"ListItem"},{"name":"Dynamics 365 vs Five9","position":3,"item":"https://www.getapp.com.au/compare/90844/91276/dynamics-365/vs/five9","@type":"ListItem"}]}]}
</script>