---
description: Get a quick and detailed side-by-side comparison for Microsoft 365 vs Sharpen. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Microsoft 365 vs Sharpen Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Email Management Software](/directory/306/email-management/software) > [Microsoft 365 \<span\>vs\</span\> Sharpen](https://www.getapp.com.au/compare/90725/101875/microsoft-office-365/vs/voice)

# Compare Microsoft 365 vs Sharpen

Canonical: https://www.getapp.com.au/compare/90725/101875/microsoft-office-365/vs/voice

> Detailed comparison between Microsoft 365 and Sharpen. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Microsoft 365 | Sharpen |
| **Overall rating** | 4.6/5 | 4.4/5 |
| **Total Reviews** | 14084 | 48 |
| **Starting Price** | USD 6.00 | USD 139.00 |
| **Free Trial** | Yes | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) |
| **Training** | Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Microsoft 365

- API
- Alerts/Notifications
- Archiving & Retention
- Chat/Messaging
- Collaboration Tools
- Contact Management
- Email Management
- Email Monitoring
- Encryption
- Live Chat
- Reporting/Analytics
- Scheduling
- Search/Filter
- Whiteboard

### Sharpen

- API
- Alerts/Notifications
- Archiving & Retention
- Auto-Dialer
- Blended Call Center
- Call Tagging
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Contact Management
- Customizable Reports
- Email Management
- Live Chat
- Recording
- Reporting/Analytics
- Search/Filter

## Links

- [View Microsoft 365 Profile](https://www.getapp.com.au/software/90725/microsoft-office-365)
- [View Sharpen Profile](https://www.getapp.com.au/software/101875/voice)
- [View Original Comparison](https://www.getapp.com.au/compare/90725/101875/microsoft-office-365/vs/voice)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Microsoft 365 vs Sharpen Comparison | GetApp Australia 2026","description":"Get a quick and detailed side-by-side comparison for Microsoft 365 vs Sharpen. GetApp will help you learn more about each of these software benefits and disadvantages.","url":"https://www.getapp.com.au/compare/90725/101875/microsoft-office-365/vs/voice","about":[{"@id":"https://www.getapp.com.au/software/90725/microsoft-office-365#software"},{"@id":"https://www.getapp.com.au/software/101875/voice#software"}],"breadcrumb":{"@id":"https://www.getapp.com.au/compare/90725/101875/microsoft-office-365/vs/voice#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.com.au/compare/90725/101875/microsoft-office-365/vs/voice#webpage","publisher":{"@id":"https://www.getapp.com.au/#organization"},"inLanguage":"en-AU","isPartOf":{"@id":"https://www.getapp.com.au/#website"}},{"name":"Microsoft 365","description":"Microsoft 365, formerly Office 365, is a cloud collaboration tool that provides a private and secure space to store, share and edit files and documents, to connect dispersed teams using shared calendars, messaging and conferencing tools, and to improve your brand experience using branded emails and online websites. \n\nThe business class email provided by Microsoft 365 allows for 50 GB of storage per user and the ability to send messages of up to 25 MB. This enables you to send images within emails and to apply custom formatting. You can customize your inbox rules and notifications, and update your calendar and to-do list, to help prioritize tasks. Communicate with colleagues more effectively with online availability statuses to instigate online chat, instant messaging tools and one-to-one, or one-to-many voice and video calling.\n\nMicrosoft 365 provides collaboration and knowledge sharing tools for both internal and external purposes. You can allow external project stakeholders and clients to access documents, and create project-specific mailboxes and websites for specific teams, complete with automatic policies and rights protection. \n\nYou can also use Microsoft 365 to build blogs and wikis for further knowledge sharing, as well as assigning tasks to team members and tracking tasks on a timeline. Enterprise plans for Microsoft 365 provide social networking tools to further enhance communication and collaboration.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/85235248-1607-4adf-949f-7e46ba43df94.png","url":"https://www.getapp.com.au/software/90725/microsoft-office-365","@type":"SoftwareApplication","@id":"https://www.getapp.com.au/software/90725/microsoft-office-365#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":14084,"ratingValue":4.6},"offers":{"price":"6","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Sharpen","description":"Happier agents make happier customers. Sharpen gives your customer service team a way to simplify their queue interactions and workflows to empower agents and deliver a positive customer experience. \n\nEquip agents with a platform to interact with your customers on any channel from one interface. Trigger micro-learning and coaching modules inside agent queues for improved growth and development. And, gain deep customer insights from a single source-of-truth reporting system, based on the customer relationships your team develops. Turn every interaction into an experience with Sharpen.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/bf59b1ea-6b36-490f-9d7f-3c862e3dd881.png","url":"https://www.getapp.com.au/software/101875/voice","@type":"SoftwareApplication","@id":"https://www.getapp.com.au/software/101875/voice#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":48,"ratingValue":4.4},"offers":{"price":"139","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Email Management Software","position":2,"item":"/directory/306/email-management/software","@type":"ListItem"},{"name":"Microsoft 365 vs Sharpen","position":3,"item":"https://www.getapp.com.au/compare/90725/101875/microsoft-office-365/vs/voice","@type":"ListItem"}],"@id":"https://www.getapp.com.au/compare/90725/101875/microsoft-office-365/vs/voice#breadcrumblist"}]}
</script>
