LiveChat vs ClickDesk
Overview
LiveChat is an all-in-one customer service platform that helps businesses provide seamless customer service and boost their sales. It’s known for its simple, intuitive design, and ease of use. It integrates with 200+ services and is used by over 37,000 customers in 150 countries.
LiveChat is an all-in-one customer service platform that helps businesses provide seamless customer service and boost their sales. It’s known for its...
Deployment
- Cloud-based
- On-premises
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk & a social toolbar for website customer communications. Support agents can answer queries, transfer tickets, respond to social media posts, & collaborate with one another using ClickDesk.
ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk & a social toolbar for website...
Deployment
- Cloud-based
- On-premises
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Cost
Starting from
USD 24.00/month
- Free Version
- Free Trial
- Subscription
Starting from
USD 14.99/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.6/5Features
4.5/5Customer Service
4.6/5Value for Money
4.5/5Ease of Use
3.5/5Features
3.6/5Customer Service
3.1/5Value for Money
3.1/5Features
Total features 60
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Auto-Responders
- Automated Routing
- CRM
- Call Center Management
- Call Reporting
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customisable Branding
- Customisable Forms
- Customizable Templates
- Data Import/Export
- Drag & Drop
- Email Management
- Email Templates
- Employee Management
- Event Triggered Actions
- Feedback Management
- File Sharing
- Geotargeting
- Help Desk Management
- IT Asset Management
- Interaction Tracking
- Knowledge Base Management
- Live Chat
- Macros/Templated Responses
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Offline Form
- Performance Metrics
- Prioritization
- Proactive Chat
- Queue Management
- Real Time Data
- Real Time Reporting
- Real-Time Analytics
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SMS Messaging
- Sales Reports
- Screen Sharing
- Search/Filter
- Self Service Portal
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Tagging
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Video Conferencing
- Visual Analytics
- Widgets
- Workflow Configuration
Total features 40
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Auto-Responders
- Automated Routing
- CRM
- Call Center Management
- Call Reporting
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customisable Branding
- Customisable Forms
- Customizable Templates
- Data Import/Export
- Drag & Drop
- Email Management
- Email Templates
- Employee Management
- Event Triggered Actions
- Feedback Management
- File Sharing
- Geotargeting
- Help Desk Management
- IT Asset Management
- Interaction Tracking
- Knowledge Base Management
- Live Chat
- Macros/Templated Responses
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Offline Form
- Performance Metrics
- Prioritization
- Proactive Chat
- Queue Management
- Real Time Data
- Real Time Reporting
- Real-Time Analytics
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SMS Messaging
- Sales Reports
- Screen Sharing
- Search/Filter
- Self Service Portal
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Tagging
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Video Conferencing
- Visual Analytics
- Widgets
- Workflow Configuration
Integrations
- 1CRM
- 1Password
- 2way
- ActiveCampaign
- Adobe Business Catalyst
- Adobe Commerce
- Agile CRM
- Asana
- Basecamp
- Benchmark Email
- BigCommerce
- Campaign Monitor by Marigold
- Capsule
- Chargify
- Chatbot
- Clearbit
- Close
- Constant Contact
- CoreCommerce
- Desk.com
- Dropbox Business
- Drupal
- Ecwid
- Evernote Teams
- Firefly
- FreshBooks
- Freshdesk
- FullContact
- GetResponse
- GitHub
- Gmail
- GoDaddy Website Builder
- Gold-Vision CRM
- Google Ads
- Google Analytics 360
- Google Contacts
- Google Docs
- Grasshopper
- Help Scout
- Helpmonks
- Highrise
- HipChat
- Hootsuite
- HubSpot CRM
- HubSpot Marketing Hub
- IRIS CRM
- Instapage
- JIRA Service Management
- Jimdo
- Jira
- Join.Me
- Joomla
- Keap
- Kissmetrics
- Kommo
- Landingi
- LeadSquared
- LemonStand
- LogMeIn Rescue
- Magentrix
- Mailchimp
- Mailigen
- Meta for Business
- Microsoft To Do
- Mixpanel
- Nutshell
- Omnistar Affiliate
- OpenCart
- Ortto
- Pinnacle Cart
- Pipedrive
- Playvox
- Podio
- PrestaShop
- ProProfs Knowledge Base
- ProProfs LMS
- ProjectManager.com
- Redmine
- Salesforce Sales Cloud
- Segment
- Shift4Shop
- Shopify
- Shoplo
- Slack
- Smartsheet
- SparkPay
- Squarespace
- Stripe
- SugarCRM
- Talkdesk
- TeamViewer Remote
- Todoist
- Toggl Track
- Trello
- Triggerbee
- Twilio
- Twitter/X
- Unbounce
- Volusion
- Vtiger CRM
- WHMCS
- Webflow
- Weebly
- WhatConverts
- Wishpond
- Wix
- WooCommerce
- Woopra
- WordPress
- X-Cart
- Xero
- Zapier
- Zen Cart
- Zendesk Sell
- Zendesk Suite
- Zoho CRM
- Zoom
- ekmPowershop
- elevio
- iContact
- 1CRM
- 1Password
- 2way
- ActiveCampaign
- Adobe Business Catalyst
- Adobe Commerce
- Agile CRM
- Asana
- Basecamp
- Benchmark Email
- BigCommerce
- Campaign Monitor by Marigold
- Capsule
- Chargify
- Chatbot
- Clearbit
- Close
- Constant Contact
- CoreCommerce
- Desk.com
- Dropbox Business
- Drupal
- Ecwid
- Evernote Teams
- Firefly
- FreshBooks
- Freshdesk
- FullContact
- GetResponse
- GitHub
- Gmail
- GoDaddy Website Builder
- Gold-Vision CRM
- Google Ads
- Google Analytics 360
- Google Contacts
- Google Docs
- Grasshopper
- Help Scout
- Helpmonks
- Highrise
- HipChat
- Hootsuite
- HubSpot CRM
- HubSpot Marketing Hub
- IRIS CRM
- Instapage
- JIRA Service Management
- Jimdo
- Jira
- Join.Me
- Joomla
- Keap
- Kissmetrics
- Kommo
- Landingi
- LeadSquared
- LemonStand
- LogMeIn Rescue
- Magentrix
- Mailchimp
- Mailigen
- Meta for Business
- Microsoft To Do
- Mixpanel
- Nutshell
- Omnistar Affiliate
- OpenCart
- Ortto
- Pinnacle Cart
- Pipedrive
- Playvox
- Podio
- PrestaShop
- ProProfs Knowledge Base
- ProProfs LMS
- ProjectManager.com
- Redmine
- Salesforce Sales Cloud
- Segment
- Shift4Shop
- Shopify
- Shoplo
- Slack
- Smartsheet
- SparkPay
- Squarespace
- Stripe
- SugarCRM
- Talkdesk
- TeamViewer Remote
- Todoist
- Toggl Track
- Trello
- Triggerbee
- Twilio
- Twitter/X
- Unbounce
- Volusion
- Vtiger CRM
- WHMCS
- Webflow
- Weebly
- WhatConverts
- Wishpond
- Wix
- WooCommerce
- Woopra
- WordPress
- X-Cart
- Xero
- Zapier
- Zen Cart
- Zendesk Sell
- Zendesk Suite
- Zoho CRM
- Zoom
- ekmPowershop
- elevio
- iContact