LiveChat vs ClickDesk

LiveChat is an all-in-one customer service platform that helps businesses provide seamless customer service and boost their sales. It’s known for its simple, intuitive design, and ease of use. It integrates with 200+ services and is used by over 37,000 customers in 150 countries.
LiveChat is an all-in-one customer service platform that helps businesses provide seamless customer service and boost their sales. It’s known for its...

Deployment

  • Cloud-based
  • On-premises

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk & a social toolbar for website customer communications. Support agents can answer queries, transfer tickets, respond to social media posts, & collaborate with one another using ClickDesk.
ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk & a social toolbar for website...

Deployment

  • Cloud-based
  • On-premises

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

USD 24.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

USD 14.99/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.6 /5
(1,656)

Ease of Use

4.6/5

Features

4.5/5

Customer Service

4.6/5

Value for Money

4.5/5

Overall rating

3.4 /5
(21)

Ease of Use

3.5/5

Features

3.6/5

Customer Service

3.1/5

Value for Money

3.1/5

Total features 60

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Auto-Responders
  • Automated Routing
  • CRM
  • Call Center Management
  • Call Reporting
  • Canned Responses
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customisable Branding
  • Customisable Forms
  • Customizable Templates
  • Data Import/Export
  • Drag & Drop
  • Email Management
  • Email Templates
  • Employee Management
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • Geotargeting
  • Help Desk Management
  • IT Asset Management
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Macros/Templated Responses
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Offline Form
  • Performance Metrics
  • Prioritization
  • Proactive Chat
  • Queue Management
  • Real Time Data
  • Real Time Reporting
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-time Consumer-facing Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SMS Messaging
  • Sales Reports
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Third-Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Video Conferencing
  • Visual Analytics
  • Widgets
  • Workflow Configuration

Total features 40

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Auto-Responders
  • Automated Routing
  • CRM
  • Call Center Management
  • Call Reporting
  • Canned Responses
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customisable Branding
  • Customisable Forms
  • Customizable Templates
  • Data Import/Export
  • Drag & Drop
  • Email Management
  • Email Templates
  • Employee Management
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • Geotargeting
  • Help Desk Management
  • IT Asset Management
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Macros/Templated Responses
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Offline Form
  • Performance Metrics
  • Prioritization
  • Proactive Chat
  • Queue Management
  • Real Time Data
  • Real Time Reporting
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-time Consumer-facing Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SMS Messaging
  • Sales Reports
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Third-Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Video Conferencing
  • Visual Analytics
  • Widgets
  • Workflow Configuration
  • 1CRM
  • 1Password
  • 2way
  • ActiveCampaign
  • Adobe Business Catalyst
  • Adobe Commerce
  • Agile CRM
  • Asana
  • Basecamp
  • Benchmark Email
  • BigCommerce
  • Campaign Monitor by Marigold
  • Capsule
  • Chargify
  • Chatbot
  • Clearbit
  • Close
  • Constant Contact
  • CoreCommerce
  • Desk.com
  • Dropbox Business
  • Drupal
  • Ecwid
  • Evernote Teams
  • Firefly
  • FreshBooks
  • Freshdesk
  • FullContact
  • GetResponse
  • GitHub
  • Gmail
  • GoDaddy Website Builder
  • Gold-Vision CRM
  • Google Ads
  • Google Analytics 360
  • Google Contacts
  • Google Docs
  • Grasshopper
  • Help Scout
  • Helpmonks
  • Highrise
  • HipChat
  • Hootsuite
  • HubSpot CRM
  • HubSpot Marketing Hub
  • IRIS CRM
  • Instapage
  • JIRA Service Management
  • Jimdo
  • Jira
  • Join.Me
  • Joomla
  • Keap
  • Kissmetrics
  • Kommo
  • Landingi
  • LeadSquared
  • LemonStand
  • LogMeIn Rescue
  • Magentrix
  • Mailchimp
  • Mailigen
  • Meta for Business
  • Microsoft To Do
  • Mixpanel
  • Nutshell
  • Omnistar Affiliate
  • OpenCart
  • Ortto
  • Pinnacle Cart
  • Pipedrive
  • Playvox
  • Podio
  • PrestaShop
  • ProProfs Knowledge Base
  • ProProfs LMS
  • ProjectManager.com
  • Redmine
  • Salesforce Sales Cloud
  • Segment
  • Shift4Shop
  • Shopify
  • Shoplo
  • Slack
  • Smartsheet
  • SparkPay
  • Squarespace
  • Stripe
  • SugarCRM
  • Talkdesk
  • TeamViewer Remote
  • Todoist
  • Toggl Track
  • Trello
  • Triggerbee
  • Twilio
  • Twitter/X
  • Unbounce
  • Volusion
  • Vtiger CRM
  • WHMCS
  • Webflow
  • Weebly
  • WhatConverts
  • WhatsApp
  • Wishpond
  • Wix
  • WooCommerce
  • Woopra
  • WordPress
  • X-Cart
  • Xero
  • Zapier
  • Zen Cart
  • Zendesk Sell
  • Zendesk Suite
  • Zoho CRM
  • Zoom
  • ekmPowershop
  • elevio
  • iContact
  • 1CRM
  • 1Password
  • 2way
  • ActiveCampaign
  • Adobe Business Catalyst
  • Adobe Commerce
  • Agile CRM
  • Asana
  • Basecamp
  • Benchmark Email
  • BigCommerce
  • Campaign Monitor by Marigold
  • Capsule
  • Chargify
  • Chatbot
  • Clearbit
  • Close
  • Constant Contact
  • CoreCommerce
  • Desk.com
  • Dropbox Business
  • Drupal
  • Ecwid
  • Evernote Teams
  • Firefly
  • FreshBooks
  • Freshdesk
  • FullContact
  • GetResponse
  • GitHub
  • Gmail
  • GoDaddy Website Builder
  • Gold-Vision CRM
  • Google Ads
  • Google Analytics 360
  • Google Contacts
  • Google Docs
  • Grasshopper
  • Help Scout
  • Helpmonks
  • Highrise
  • HipChat
  • Hootsuite
  • HubSpot CRM
  • HubSpot Marketing Hub
  • IRIS CRM
  • Instapage
  • JIRA Service Management
  • Jimdo
  • Jira
  • Join.Me
  • Joomla
  • Keap
  • Kissmetrics
  • Kommo
  • Landingi
  • LeadSquared
  • LemonStand
  • LogMeIn Rescue
  • Magentrix
  • Mailchimp
  • Mailigen
  • Meta for Business
  • Microsoft To Do
  • Mixpanel
  • Nutshell
  • Omnistar Affiliate
  • OpenCart
  • Ortto
  • Pinnacle Cart
  • Pipedrive
  • Playvox
  • Podio
  • PrestaShop
  • ProProfs Knowledge Base
  • ProProfs LMS
  • ProjectManager.com
  • Redmine
  • Salesforce Sales Cloud
  • Segment
  • Shift4Shop
  • Shopify
  • Shoplo
  • Slack
  • Smartsheet
  • SparkPay
  • Squarespace
  • Stripe
  • SugarCRM
  • Talkdesk
  • TeamViewer Remote
  • Todoist
  • Toggl Track
  • Trello
  • Triggerbee
  • Twilio
  • Twitter/X
  • Unbounce
  • Volusion
  • Vtiger CRM
  • WHMCS
  • Webflow
  • Weebly
  • WhatConverts
  • WhatsApp
  • Wishpond
  • Wix
  • WooCommerce
  • Woopra
  • WordPress
  • X-Cart
  • Xero
  • Zapier
  • Zen Cart
  • Zendesk Sell
  • Zendesk Suite
  • Zoho CRM
  • Zoom
  • ekmPowershop
  • elevio
  • iContact