---
description: Get a quick and detailed side-by-side comparison for Totango vs HubSpot Service Hub. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Totango vs HubSpot Service Hub Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Customer Advocacy Software](/directory/1711/customer-advocacy/software) > [Totango \<span\>vs\</span\> HubSpot Service Hub](https://www.getapp.com.au/compare/90496/119575/totango/vs/hubspot-service-hub)

# Compare Totango vs HubSpot Service Hub

Canonical: https://www.getapp.com.au/compare/90496/119575/totango/vs/hubspot-service-hub

> Detailed comparison between Totango and HubSpot Service Hub. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Totango | HubSpot Service Hub |
| **Overall rating** | 3.7/5 | 4.4/5 |
| **Total Reviews** | 33 | 187 |
| **Starting Price** | - | USD 15.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation |

## Key features

### Totango

- Account Alerts
- Account Management
- Alerts/Notifications
- Communication Management
- Customer Engagement
- Customer Management
- Customer Segmentation
- Dashboard
- Data Integration
- Feedback Management
- Health Score
- Knowledge Management
- Lead Management
- Onboarding
- Reporting/Analytics
- Survey/Poll Management
- Usage Tracking/Analytics

### HubSpot Service Hub

- Account Alerts
- Account Management
- Alerts/Notifications
- Communication Management
- Customer Engagement
- Customer Management
- Customer Segmentation
- Customizable Reports
- Dashboard
- Feedback Management
- Health Score
- Knowledge Management
- Onboarding
- Reporting/Analytics
- Support Ticket Management
- Survey/Poll Management
- Transfers/Routing
- Usage Tracking/Analytics

## Links

- [View Totango Profile](https://www.getapp.com.au/software/90496/totango)
- [View HubSpot Service Hub Profile](https://www.getapp.com.au/software/119575/hubspot-service-hub)
- [View Original Comparison](https://www.getapp.com.au/compare/90496/119575/totango/vs/hubspot-service-hub)

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