---
description: Get a quick and detailed side-by-side comparison for Help Scout vs Smartsupp. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Help Scout vs Smartsupp Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Help Scout \<span\>vs\</span\> Smartsupp](https://www.getapp.com.au/compare/90462/101363/help-scout/vs/smartsupp-live-chat)

# Compare Help Scout vs Smartsupp

Canonical: https://www.getapp.com.au/compare/90462/101363/help-scout/vs/smartsupp-live-chat

> Detailed comparison between Help Scout and Smartsupp. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Help Scout | Smartsupp |
| **Overall rating** | 4.6/5 | 4.6/5 |
| **Total Reviews** | 226 | 343 |
| **Starting Price** | USD 30.00 | USD 17.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Help Scout

- API
- Canned Responses
- Chat/Messaging
- Communication Management
- Customer Communication
- Customer Database
- Customer History
- Customisable Branding
- Customizable Templates
- Dashboard
- Live Chat
- Multi-Channel Communication
- Queue Management
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Routing
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

### Smartsupp

- API
- Canned Responses
- Chat/Messaging
- Communication Management
- Customer Communication
- Customer Database
- Customer History
- Customisable Branding
- Customizable Templates
- Dashboard
- Live Chat
- Multi-Channel Communication
- Queue Management
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Routing
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Help Scout Profile](https://www.getapp.com.au/software/90462/help-scout)
- [View Smartsupp Profile](https://www.getapp.com.au/software/101363/smartsupp-live-chat)
- [View Original Comparison](https://www.getapp.com.au/compare/90462/101363/help-scout/vs/smartsupp-live-chat)

-----

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