---
description: Get a quick and detailed side-by-side comparison for SAP Customer Experience vs Salesforce B2B Commerce. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: SAP Customer Experience vs Salesforce B2B Commerce Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Personalisation Software](/directory/609/personalization-behavioral-targeting/software) > [SAP Customer Experience \<span\>vs\</span\> Salesforce B2B Commerce](https://www.getapp.com.au/compare/90379/133971/sap-crm/vs/salesforce-b2b-commerce)

# Compare SAP Customer Experience vs Salesforce B2B Commerce

Canonical: https://www.getapp.com.au/compare/90379/133971/sap-crm/vs/salesforce-b2b-commerce

> Detailed comparison between SAP Customer Experience and Salesforce B2B Commerce. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | SAP Customer Experience | Salesforce B2B Commerce |
| **Overall rating** | 4.3/5 | 4.8/5 |
| **Total Reviews** | 245 | 9 |
| **Starting Price** | USD 58.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) |
| **Training** | Documentation | In Person, Live Online, Webinars, Documentation |

## Key features

### SAP Customer Experience

- API
- CRM
- Campaign Planning
- Channel Management
- Client Management
- Communication Management
- Customer Complaint Tracking
- For Startups
- Lead Management
- Live Chat
- Mobile Access
- Reporting/Analytics
- Support Ticket Management

### Salesforce B2B Commerce

- API
- CRM
- Channel Management
- Communication Management
- Discount Management
- Marketplace Integration
- Mobile Access
- Product Catalog
- Real-Time Data
- Reporting/Analytics
- Returns Management
- Shopping Cart
- eCommerce Management

## Links

- [View SAP Customer Experience Profile](https://www.getapp.com.au/software/90379/sap-crm)
- [View Salesforce B2B Commerce Profile](https://www.getapp.com.au/software/133971/salesforce-b2b-commerce)
- [View Original Comparison](https://www.getapp.com.au/compare/90379/133971/sap-crm/vs/salesforce-b2b-commerce)

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