---
description: Get a quick and detailed side-by-side comparison for NiCE CXone vs Microsoft 365. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: NiCE CXone vs Microsoft 365 Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/1029/customer-satisfaction/software) > [NiCE CXone \<span\>vs\</span\> Microsoft 365](https://www.getapp.com.au/compare/8391/90725/incontact-call-center-software/vs/microsoft-office-365)

# Compare NiCE CXone vs Microsoft 365

Canonical: https://www.getapp.com.au/compare/8391/90725/incontact-call-center-software/vs/microsoft-office-365

> Detailed comparison between NiCE CXone and Microsoft 365. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | NiCE CXone | Microsoft 365 |
| **Overall rating** | 4.2/5 | 4.6/5 |
| **Total Reviews** | 581 | 14084 |
| **Starting Price** | USD 110.00 | USD 6.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Videos |

## Key features

### NiCE CXone

- API
- Activity Tracking
- Alerts/Notifications
- Archiving & Retention
- Call Tracking
- Chat/Messaging
- Communication Management
- Computer Telephony Integration
- Contact Management
- Customizable Templates
- Email Management
- FCC Compliance
- File Transfer
- Inbox Management
- Live Chat
- Multi-Language
- Real-Time Updates
- Reporting/Analytics
- Skills Tracking

### Microsoft 365

- API
- Activity Tracking
- Alerts/Notifications
- Archiving & Retention
- Chat/Messaging
- Communication Management
- Contact Management
- Customizable Templates
- Email Management
- Email Monitoring
- File Transfer
- Inbox Management
- Live Chat
- Multi-Language
- Real-Time Updates
- Reporting/Analytics

## Links

- [View NiCE CXone Profile](https://www.getapp.com.au/software/8391/incontact-call-center-software)
- [View Microsoft 365 Profile](https://www.getapp.com.au/software/90725/microsoft-office-365)
- [View Original Comparison](https://www.getapp.com.au/compare/8391/90725/incontact-call-center-software/vs/microsoft-office-365)

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