---
description: Get a quick and detailed side-by-side comparison for NiCE CXone vs Salesforce Sales Cloud. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: NiCE CXone vs Salesforce Sales Cloud Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [NiCE CXone \<span\>vs\</span\> Salesforce Sales Cloud](https://www.getapp.com.au/compare/8391/90378/incontact-call-center-software/vs/salesforce)

# Compare NiCE CXone vs Salesforce Sales Cloud

Canonical: https://www.getapp.com.au/compare/8391/90378/incontact-call-center-software/vs/salesforce

> Detailed comparison between NiCE CXone and Salesforce Sales Cloud. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | NiCE CXone | Salesforce Sales Cloud |
| **Overall rating** | 4.2/5 | 4.4/5 |
| **Total Reviews** | 581 | 18781 |
| **Starting Price** | USD 110.00 | USD 25.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### NiCE CXone

- AI/Machine Learning
- API
- Activity Tracking
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Chat/Messaging
- Customer Database
- Customisable Branding
- Dashboard
- Email Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Performance Metrics
- Real-Time Analytics
- Real-Time Reporting
- Social Media Integration
- Support Ticket Management

### Salesforce Sales Cloud

- AI/Machine Learning
- API
- Activity Tracking
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Chat/Messaging
- Customer Database
- Customisable Branding
- Dashboard
- Email Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Performance Metrics
- Real-Time Analytics
- Real-Time Reporting
- Social Media Integration
- Support Ticket Management

## Links

- [View NiCE CXone Profile](https://www.getapp.com.au/software/8391/incontact-call-center-software)
- [View Salesforce Sales Cloud Profile](https://www.getapp.com.au/software/90378/salesforce)
- [View Original Comparison](https://www.getapp.com.au/compare/8391/90378/incontact-call-center-software/vs/salesforce)

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