---
description: Get a quick and detailed side-by-side comparison for NiCE CXone vs Cisco Finesse. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: NiCE CXone vs Cisco Finesse Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Call Center Workforce Management Software](/directory/3707/call-center-workforce-management/software) > [NiCE CXone \<span\>vs\</span\> Cisco Finesse](https://www.getapp.com.au/compare/8391/2056587/incontact-call-center-software/vs/cisco-finesse)

# Compare NiCE CXone vs Cisco Finesse

Canonical: https://www.getapp.com.au/compare/8391/2056587/incontact-call-center-software/vs/cisco-finesse

> Detailed comparison between NiCE CXone and Cisco Finesse. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | NiCE CXone | Cisco Finesse |
| **Overall rating** | 4.2/5 | 4.9/5 |
| **Total Reviews** | 581 | 11 |
| **Starting Price** | USD 110.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Documentation |

## Key features

### NiCE CXone

- API
- Call Monitoring
- Call Routing
- Call Scripting
- Call Tracking
- Chat/Messaging
- Customer History
- Dashboard
- Email Management
- Employee Coaching Tools
- Live Chat
- Monitoring
- Multi-Channel Communication
- Quality Management
- Real-Time Chat
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Support Ticket Management
- Workforce Management

### Cisco Finesse

- API
- Call Monitoring
- Call Routing
- Call Scripting
- Call Tracking
- Chat/Messaging
- Customer History
- Dashboard
- Email Management
- Employee Coaching Tools
- Live Chat
- Monitoring
- Multi-Channel Communication
- Quality Management
- Real-Time Chat
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Support Ticket Management
- Workforce Management

## Links

- [View NiCE CXone Profile](https://www.getapp.com.au/software/8391/incontact-call-center-software)
- [View Cisco Finesse Profile](https://www.getapp.com.au/software/2056587/cisco-finesse)
- [View Original Comparison](https://www.getapp.com.au/compare/8391/2056587/incontact-call-center-software/vs/cisco-finesse)

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