---
description: Get a quick and detailed side-by-side comparison for LiveChat vs Bettermode. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: LiveChat vs Bettermode Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [LiveChat \<span\>vs\</span\> Bettermode](https://www.getapp.com.au/compare/8385/115855/livechat/vs/tribe)

# Compare LiveChat vs Bettermode

Canonical: https://www.getapp.com.au/compare/8385/115855/livechat/vs/tribe

> Detailed comparison between LiveChat and Bettermode. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveChat | Bettermode |
| **Overall rating** | 4.6/5 | 4.7/5 |
| **Total Reviews** | 1715 | 94 |
| **Starting Price** | USD 25.00 | USD 59.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### LiveChat

- API
- Activity Tracking
- Chat/Messaging
- Content Management
- Customer Database
- Customer Engagement
- Customisable Branding
- Email Management
- Engagement Tracking
- Gamification
- Live Chat
- Monitoring
- Personalization
- Real-Time Analytics
- Real-Time Chat
- Real-Time Reporting
- Single Sign On
- Social Media Integration
- Surveys & Feedback
- Workflow Management

### Bettermode

- API
- Activity Tracking
- Chat/Messaging
- Content Management
- Customer Database
- Customer Engagement
- Customisable Branding
- Email Management
- Engagement Tracking
- Gamification
- Live Chat
- Monitoring
- Personalization
- Real-Time Analytics
- Real-Time Chat
- Real-Time Reporting
- Single Sign On
- Social Media Integration
- Surveys & Feedback
- Workflow Management

## Links

- [View LiveChat Profile](https://www.getapp.com.au/software/8385/livechat)
- [View Bettermode Profile](https://www.getapp.com.au/software/115855/tribe)
- [View Original Comparison](https://www.getapp.com.au/compare/8385/115855/livechat/vs/tribe)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveChat vs Bettermode Comparison | GetApp Australia 2026","description":"Get a quick and detailed side-by-side comparison for LiveChat vs Bettermode. GetApp will help you learn more about each of these software benefits and disadvantages.","url":"https://www.getapp.com.au/compare/8385/115855/livechat/vs/tribe","about":[{"@id":"https://www.getapp.com.au/software/8385/livechat#software"},{"@id":"https://www.getapp.com.au/software/115855/tribe#software"}],"breadcrumb":{"@id":"https://www.getapp.com.au/compare/8385/115855/livechat/vs/tribe#breadcrumblist"},"@id":"https://www.getapp.com.au/compare/8385/115855/livechat/vs/tribe#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.getapp.com.au/#organization"}},{"name":"LiveChat","description":"LiveChat is an AI-based live chat platform designed to facilitate real time customer communication, support operations, and sales engagement for businesses operating websites and digital storefronts. The platform serves as a comprehensive customer service solution for organizations managing visitor interactions, automating routine inquiries, and delivering immediate assistance across multiple communication channels. The solution targets business to business software as a service companies and ecommerce enterprises seeking to enhance satisfaction metrics and conversion rates through direct engagement capabilities.\n\nThe platform provides communication and engagement tools centered around a customizable chat widget supporting rich message formats such as images, product cards, buttons, and multimedia content. The widget offers multilingual support and can be branded with corporate logos and color schemes to align with existing web designs. Intelligent chat routing directs incoming conversations to agents based on expertise, availability, and predefined rules while queue management handles periods of elevated traffic. Agents can employ predefined responses for common queries, transfer conversations between team members, share files during interactions, and apply tags for conversation organization. Proactive chat invitations trigger automated greetings based on visitor behavior patterns and configurable parameters while pre chat and post chat surveys facilitate feedback collection and satisfaction measurement.\n\nTeam management features include agent grouping by department or function, individual profiles, scheduling tools for availability and shift management, and activity tracking systems that monitor performance metrics. Artificial intelligence automation components allow chatbots to address routine inquiries without human intervention while an integrated assistance feature offers text enhancement suggestions, tag recommendations, and automated summaries to support agent efficiency and consistency. LiveChat's reporting and analytics suite presents chat statistics, satisfaction scores, agent performance data, campaign conversion metrics, engagement levels, staffing predictions derived from traffic patterns, and visitor analytics within a centralized dashboard. Custom report functionality enables organizations to generate analytics tailored to specific operational requirements.\n\nExtensive integration capabilities connect the platform with third party applications and services including customer relationship management systems, help desk tools, ecommerce platforms, marketing solutions, and social media messaging channels. Application programming interface and webhook support allow for custom integrations and specialized workflow automation. Enterprise grade security measures encompass data encryption, compliance features aligned with data protection regulations, and role based access controls for agents and administrators. Native mobile and desktop applications for major operating systems enable conversation management from any location while omnichannel communication capabilities consolidate chat, email, SMS, and social media interactions into a unified interface. LiveChat includes a ticketing system for follow up of unresolved issues, a knowledge base with documentation and guides, and continuous support services to assist with implementation and optimization.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/fae15a7d-08af-40ca-a09f-6b2258bc8465.png","url":"https://www.getapp.com.au/software/8385/livechat","@id":"https://www.getapp.com.au/software/8385/livechat#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":1715},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Bettermode","description":"Bettermode is an all-in-one community platform designed to empower enterprise-grade customer communities. \n\nUsers can explore, follow, ask questions, start discussions, participate in polls, upvote, comment, and share multiple types of content. \n\nBettermode offers a white-label solution, allowing the community admins to adapt the design to fit their brand and engineer it to integrate it with their website. Admins can even add their site header/footer to blend it seamlessly with their site navigation.\n\nBettermode allows users to sign up using established platforms such as Google, Facebook, Slack, and LinkedIn. Single Sign-On (SSO) can also be configured for enterprise customers. Leverage integrations with third-party apps to automate processes, and add functionalities such as polls, events, Q&amp;As.\n\nBettermode supports integrations with Slack, HubSpot, Hotjar, Zapier, and more. API access enables users to build custom integrations. Gamification tools serve to enhance user engagement through points, badges, and a leaderboard. A personalized feed allows users to follow the people, topics, or questions which matter to them most. Analytics help users gain valuable insight into community performance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/41506483-b0e1-476e-ba3c-eff5c17915eb.png","url":"https://www.getapp.com.au/software/115855/tribe","@id":"https://www.getapp.com.au/software/115855/tribe#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":94},"offers":{"price":"59","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@id":"https://www.getapp.com.au/compare/8385/115855/livechat/vs/tribe#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Live Chat Software","position":2,"item":"/directory/561/live-chat/software","@type":"ListItem"},{"name":"LiveChat vs Bettermode","position":3,"item":"https://www.getapp.com.au/compare/8385/115855/livechat/vs/tribe","@type":"ListItem"}]}]}
</script>
