---
description: Get a quick and detailed side-by-side comparison for UserVoice vs Zendesk Suite. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: UserVoice vs Zendesk Suite Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Review Management Software](/directory/575/feedback-and-reviews-management/software) > [UserVoice \<span\>vs\</span\> Zendesk Suite](https://www.getapp.com.au/compare/8292/9448/uservoice-feedback-site/vs/zendesk)

# Compare UserVoice vs Zendesk Suite

Canonical: https://www.getapp.com.au/compare/8292/9448/uservoice-feedback-site/vs/zendesk

> Detailed comparison between UserVoice and Zendesk Suite. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | UserVoice | Zendesk Suite |
| **Overall rating** | 4.3/5 | 4.4/5 |
| **Total Reviews** | 70 | 4072 |
| **Starting Price** | - | USD 39.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### UserVoice

- API
- Activity Dashboard
- Activity Tracking
- CRM
- Collaboration Tools
- Customer Segmentation
- Customisable Branding
- Dashboard
- Discussions/Forums
- Email Management
- Feedback Management
- Mobile Access
- Multi-Channel Data Collection
- Negative Feedback Management
- Prioritization
- Project Management
- Real-Time Analytics
- Survey/Poll Management
- Surveys & Feedback
- Workflow Management

### Zendesk Suite

- API
- Activity Dashboard
- Activity Tracking
- CRM
- Collaboration Tools
- Customer Segmentation
- Customisable Branding
- Dashboard
- Discussions/Forums
- Email Management
- Feedback Management
- Mobile Access
- Multi-Channel Data Collection
- Negative Feedback Management
- Prioritization
- Project Management
- Real-Time Analytics
- Survey/Poll Management
- Surveys & Feedback
- Workflow Management

## Links

- [View UserVoice Profile](https://www.getapp.com.au/software/8292/uservoice-feedback-site)
- [View Zendesk Suite Profile](https://www.getapp.com.au/software/9448/zendesk)
- [View Original Comparison](https://www.getapp.com.au/compare/8292/9448/uservoice-feedback-site/vs/zendesk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"UserVoice vs Zendesk Suite Comparison | GetApp Australia 2026","description":"Get a quick and detailed side-by-side comparison for UserVoice vs Zendesk Suite. GetApp will help you learn more about each of these software benefits and disadvantages.","url":"https://www.getapp.com.au/compare/8292/9448/uservoice-feedback-site/vs/zendesk","about":[{"@id":"https://www.getapp.com.au/software/8292/uservoice-feedback-site#software"},{"@id":"https://www.getapp.com.au/software/9448/zendesk#software"}],"breadcrumb":{"@id":"https://www.getapp.com.au/compare/8292/9448/uservoice-feedback-site/vs/zendesk#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.com.au/compare/8292/9448/uservoice-feedback-site/vs/zendesk#webpage","isPartOf":{"@id":"https://www.getapp.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.getapp.com.au/#organization"}},{"name":"UserVoice","description":"UserVoice is a product feedback management software dedicated to enabling businesses to make data-driven product decisions and prioritize feature requests by making customer feedback more meaningful. Companies use UserVoice to make strategic product decisions and improve user engagement and retention while being efficient with their development resources.\n\nUsers can prioritize feature requests and build a data-driven product roadmap, as well as combine quantitative customer data with qualitative product feedback to make informed roadmap decisions. Strengthen the understanding of customer needs and better evaluate the potential impact of product features with the ability to segment product feedback. Compare potential features using traits like customer spend, NPS, or custom segmentation metrics, and keep planning and roadmap meetings focused on real data.\n\nAnalyze, compare, and test product ideas with UserVoice’s advanced analytics tools. Capture product feedback from users, customers, and internal teams. Identify trending feature ideas and understand the urgency and significance of product requests and see what’s gaining popularity and what’s no longer relevant. Turn large quantities of customer feedback into meaningful product insights.\n\nCapture feedback from customers, no matter where they are by making it easy for users to share product feedback while capturing their input in a format that’s useful for the organization. UserVoice captures feedback through multiple channels and routes it back to a single, comprehensive database. Regardless of where feedback comes from, UserVoice aggregates it in a single centralized location in order to quickly find trends to drive roadmap decisions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/cdae59bf-4a6e-4d9b-8f10-d2cf2bb0591f.png","url":"https://www.getapp.com.au/software/8292/uservoice-feedback-site","@type":"SoftwareApplication","@id":"https://www.getapp.com.au/software/8292/uservoice-feedback-site#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.3,"bestRating":5,"ratingCount":70},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Zendesk Suite","description":"Zendesk Suite is a comprehensive customer and employee service platform that applies artificial intelligence to facilitate support operations across chat, email, voice and messaging channels. The system enables organizations to centralize interactions with customers and staff while accommodating varied workflows in enterprise and small business contexts. This platform addresses support requirements across retail, financial services, education, government, manufacturing, software, healthcare and telecommunications sectors. It is designed to streamline routine service tasks and enhance agent effectiveness.\n\nThe core of the platform is a Resolution Learning Loop that refines automation and quality with each interaction by leveraging unified conversation data. AI agents handle routine inquiries and a Copilot feature aids human agents by surfacing relevant context and suggested responses. The ticketing system consolidates requests from multiple channels into a single interface that presents comprehensive case histories for faster issue resolution. Additional modules include advanced live chat, self-service knowledge management, voice support and quality assurance tools combined with workforce management functionality for optimized scheduling and load balancing.\n\nZendesk Suite integrates with a wide range of third-party applications and services through open APIs and its marketplace of extensions. It supports direct connections to collaboration platforms such as Slack, customer relationship management systems including Salesforce and e-commerce platforms like Shopify. For bespoke requirements the platform provides developer toolkits and professional services to tailor workflows and implement custom connectors. Security measures include end-to-end encryption, detailed role-based access controls and compliance with global data protection standards such as the General Data Protection Regulation, the Health Insurance Portability and Accountability Act and Service Organization Controls two.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/a1f280f2-059b-48c4-8840-1b28f13d6d5c.png","url":"https://www.getapp.com.au/software/9448/zendesk","@type":"SoftwareApplication","@id":"https://www.getapp.com.au/software/9448/zendesk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":4072},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Review Management Software","position":2,"item":"/directory/575/feedback-and-reviews-management/software","@type":"ListItem"},{"name":"UserVoice vs Zendesk Suite","position":3,"item":"https://www.getapp.com.au/compare/8292/9448/uservoice-feedback-site/vs/zendesk","@type":"ListItem"}],"@id":"https://www.getapp.com.au/compare/8292/9448/uservoice-feedback-site/vs/zendesk#breadcrumblist"}]}
</script>