---
description: Get a quick and detailed side-by-side comparison for SugarCRM vs Zendesk Suite. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: SugarCRM vs Zendesk Suite Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [CRM Software](/directory/230/crm/software) > [SugarCRM \<span\>vs\</span\> Zendesk Suite](https://www.getapp.com.au/compare/8270/9448/sugarcrm/vs/zendesk)

# Compare SugarCRM vs Zendesk Suite

Canonical: https://www.getapp.com.au/compare/8270/9448/sugarcrm/vs/zendesk

> Detailed comparison between SugarCRM and Zendesk Suite. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | SugarCRM | Zendesk Suite |
| **Overall rating** | 3.8/5 | 4.4/5 |
| **Total Reviews** | 410 | 4072 |
| **Starting Price** | USD 59.00 | USD 39.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### SugarCRM

- API
- Activity Tracking
- CRM
- Configurable Workflow
- Content Management
- Contract/License Management
- Customer Database
- Customer Social Profiles
- Customisable Branding
- Customizable Reports
- Dashboard
- Email Management
- For Startups
- Lead Management
- Live Chat
- Multi-Channel Communication
- Real-Time Data
- Social Media Integration
- Support Ticket Management
- Web-based Deployment

### Zendesk Suite

- API
- Activity Tracking
- CRM
- Configurable Workflow
- Content Management
- Contract/License Management
- Customer Database
- Customer Social Profiles
- Customisable Branding
- Customizable Reports
- Dashboard
- Email Management
- For Startups
- Lead Management
- Live Chat
- Multi-Channel Communication
- Real-Time Data
- Social Media Integration
- Support Ticket Management
- Web-based Deployment

## Links

- [View SugarCRM Profile](https://www.getapp.com.au/software/8270/sugarcrm)
- [View Zendesk Suite Profile](https://www.getapp.com.au/software/9448/zendesk)
- [View Original Comparison](https://www.getapp.com.au/compare/8270/9448/sugarcrm/vs/zendesk)

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