---
description: Get a quick and detailed side-by-side comparison for Mailchimp vs Freshservice. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Mailchimp vs Freshservice Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Insurance CRM Software](/directory/3083/insurance-crm/software) > [Mailchimp \<span\>vs\</span\> Freshservice](https://www.getapp.com.au/compare/8268/91351/mailchimp/vs/freshservice)

# Compare Mailchimp vs Freshservice

Canonical: https://www.getapp.com.au/compare/8268/91351/mailchimp/vs/freshservice

> Detailed comparison between Mailchimp and Freshservice. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Mailchimp | Freshservice |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 17677 | 792 |
| **Starting Price** | USD 13.00 | USD 19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Mailchimp

- API
- Activity Tracking
- CRM
- Collaboration Tools
- Content Management
- Customisable Branding
- Customizable Reports
- Dashboard
- Email Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Performance Metrics
- Pre-built Templates
- Real-Time Data
- Reporting/Analytics
- Scheduling
- Search/Filter
- Workflow Management

### Freshservice

- API
- Activity Tracking
- CRM
- Collaboration Tools
- Content Management
- Customisable Branding
- Customizable Reports
- Dashboard
- Email Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Performance Metrics
- Pre-built Templates
- Real-Time Data
- Reporting/Analytics
- Scheduling
- Search/Filter
- Workflow Management

## Links

- [View Mailchimp Profile](https://www.getapp.com.au/software/8268/mailchimp)
- [View Freshservice Profile](https://www.getapp.com.au/software/91351/freshservice)
- [View Original Comparison](https://www.getapp.com.au/compare/8268/91351/mailchimp/vs/freshservice)

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