---
description: Get a quick and detailed side-by-side comparison for Noodle vs Zendesk Suite. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Noodle vs Zendesk Suite Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Team Communication Software](/directory/1257/team-communication/software) > [Noodle \<span\>vs\</span\> Zendesk Suite](https://www.getapp.com.au/compare/2318/9448/noodle/vs/zendesk)

# Compare Noodle vs Zendesk Suite

Canonical: https://www.getapp.com.au/compare/2318/9448/noodle/vs/zendesk

> Detailed comparison between Noodle and Zendesk Suite. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Noodle | Zendesk Suite |
| **Overall rating** | 4.4/5 | 4.4/5 |
| **Total Reviews** | 33 | 4072 |
| **Starting Price** | USD 200.00 | USD 39.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Noodle

- API
- Activity Tracking
- Archiving & Retention
- Chat/Messaging
- Configurable Workflow
- Content Management
- Customisable Branding
- Live Chat
- Personalization
- Project Management
- Projections
- Real-Time Chat
- SSL Security
- Screen Sharing
- Search/Filter
- Single Sign On
- Survey/Poll Management
- Surveys & Feedback
- Transcripts/Chat History
- Workflow Management

### Zendesk Suite

- API
- Activity Tracking
- Archiving & Retention
- Chat/Messaging
- Configurable Workflow
- Content Management
- Customisable Branding
- Live Chat
- Personalization
- Project Management
- Projections
- Real-Time Chat
- SSL Security
- Screen Sharing
- Search/Filter
- Single Sign On
- Survey/Poll Management
- Surveys & Feedback
- Transcripts/Chat History
- Workflow Management

## Links

- [View Noodle Profile](https://www.getapp.com.au/software/2318/noodle)
- [View Zendesk Suite Profile](https://www.getapp.com.au/software/9448/zendesk)
- [View Original Comparison](https://www.getapp.com.au/compare/2318/9448/noodle/vs/zendesk)

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