---
description: Get a quick and detailed side-by-side comparison for Verint Automated Quality Management vs Calabrio ONE. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Verint Automated Quality Management vs Calabrio ONE Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Quality Management Systems](/directory/144/quality-management/software) > [Verint Automated Quality Management \<span\>vs\</span\> Calabrio ONE](https://www.getapp.com.au/compare/2059055/2073149/impact-360/vs/calabrio-one-suite)

# Compare Verint Automated Quality Management vs Calabrio ONE

Canonical: https://www.getapp.com.au/compare/2059055/2073149/impact-360/vs/calabrio-one-suite

> Detailed comparison between Verint Automated Quality Management and Calabrio ONE. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Verint Automated Quality Management | Calabrio ONE |
| **Overall rating** | 3.7/5 | 4.5/5 |
| **Total Reviews** | 19 | 263 |
| **Starting Price** | - | USD 295.00 |
| **Free Trial** | - | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Chromebook (Desktop) | Cloud, SaaS, Web-based, Windows (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Verint Automated Quality Management

- AI/Machine Learning
- API
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Archiving & Retention
- Call Monitoring
- Call Recording
- Compliance Management
- Customizable Reports
- Employee Coaching Tools
- Employee Reward Programs
- Feedback Management
- KPI Monitoring
- Monitoring
- Multi-Channel Communication
- Quality Management
- Reporting & Statistics
- Reporting/Analytics

### Calabrio ONE

- AI/Machine Learning
- API
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Archiving & Retention
- Call Monitoring
- Call Recording
- Compliance Management
- Customizable Reports
- Employee Coaching Tools
- Employee Reward Programs
- Feedback Management
- KPI Monitoring
- Monitoring
- Multi-Channel Communication
- Quality Management
- Reporting & Statistics
- Reporting/Analytics

## Links

- [View Verint Automated Quality Management Profile](https://www.getapp.com.au/software/2059055/impact-360)
- [View Calabrio ONE Profile](https://www.getapp.com.au/software/2073149/calabrio-one-suite)
- [View Original Comparison](https://www.getapp.com.au/compare/2059055/2073149/impact-360/vs/calabrio-one-suite)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Verint Automated Quality Management vs Calabrio ONE Comparison | GetApp Australia 2026","description":"Get a quick and detailed side-by-side comparison for Verint Automated Quality Management vs Calabrio ONE. GetApp will help you learn more about each of these software benefits and disadvantages.","url":"https://www.getapp.com.au/compare/2059055/2073149/impact-360/vs/calabrio-one-suite","about":[{"@id":"https://www.getapp.com.au/software/2059055/impact-360#software"},{"@id":"https://www.getapp.com.au/software/2073149/calabrio-one-suite#software"}],"breadcrumb":{"@id":"https://www.getapp.com.au/compare/2059055/2073149/impact-360/vs/calabrio-one-suite#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.com.au/compare/2059055/2073149/impact-360/vs/calabrio-one-suite#webpage","isPartOf":{"@id":"https://www.getapp.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.getapp.com.au/#organization"}},{"name":"Verint Automated Quality Management","description":"Verint® Automated Quality Management™ can enable contact centers to autoscore up to 100% of voice and text-based interactions, offering greater insight, objectivity, and consistency than traditional quality programs where only 1-3% of calls are reviewed. Agent KPIs provide performance trends with coaching and learning event markers. Alerts triggered when performance falls below an acceptable range shorten the time between identifying an issue and taking corrective action.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/b9704cac-1c4a-429a-86a9-b11f3487752b.png","url":"https://www.getapp.com.au/software/2059055/impact-360","@type":"SoftwareApplication","@id":"https://www.getapp.com.au/software/2059055/impact-360#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":3.7,"bestRating":5,"ratingCount":19},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Chrome"},{"name":"Calabrio ONE","description":"Calabrio One Suite is a comprehensive performance software designed to enable contact centers to deliver seamless and hyper-personalized experiences. With AI-fueled insights and automated workflows, the suite enables contact centers to work smarter and faster. Calabrio One offers a fully integrated solution to tackle the growing demands and challenges faced by contact centers. It allows businesses to turn challenges into competitive advantages by providing customer-centric business intelligence. The suite includes advanced tools like call recording, quality management, workforce management, and analytics, all designed to enhance employee engagement, enrich customer experiences, and activate actionable insights.\n\nCalabrio One provides data-driven insights that enable organizations to improve productivity, efficiency, and work environment for their agents. By capturing and analyzing data from various customer interactions across different channels, businesses can anticipate customer demands, improve customer experiences, and elevate performance to build loyalty. The suite also offers tools like self-scheduling flexibility, integrated gamification, and data-driven coaching, which empower agents to deliver outstanding customer experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/a7e817c8-667e-4216-ae88-6b021854f7bc.png","url":"https://www.getapp.com.au/software/2073149/calabrio-one-suite","@type":"SoftwareApplication","@id":"https://www.getapp.com.au/software/2073149/calabrio-one-suite#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":263},"offers":{"price":"295","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Quality Management Systems","position":2,"item":"/directory/144/quality-management/software","@type":"ListItem"},{"name":"Verint Automated Quality Management vs Calabrio ONE","position":3,"item":"https://www.getapp.com.au/compare/2059055/2073149/impact-360/vs/calabrio-one-suite","@type":"ListItem"}],"@id":"https://www.getapp.com.au/compare/2059055/2073149/impact-360/vs/calabrio-one-suite#breadcrumblist"}]}
</script>