---
description: Get a quick and detailed side-by-side comparison for ManageEngine ServiceDesk Plus vs Intercom. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: ManageEngine ServiceDesk Plus vs Intercom Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [ManageEngine ServiceDesk Plus \<span\>vs\</span\> Intercom](https://www.getapp.com.au/compare/20521/91379/manageengine-service-desk-plus/vs/intercom)

# Compare ManageEngine ServiceDesk Plus vs Intercom

Canonical: https://www.getapp.com.au/compare/20521/91379/manageengine-service-desk-plus/vs/intercom

> Detailed comparison between ManageEngine ServiceDesk Plus and Intercom. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | ManageEngine ServiceDesk Plus | Intercom |
| **Overall rating** | 4.4/5 | 4.5/5 |
| **Total Reviews** | 231 | 1133 |
| **Starting Price** | USD 16.00 | USD 39.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | Live Online, Webinars, Documentation, Videos |

## Key features

### ManageEngine ServiceDesk Plus

- API
- Activity Tracking
- Analytics
- Chat/Messaging
- Configurable Workflow
- Customisable Branding
- Customizable Reports
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Real-Time Reporting
- SSL Security
- Single Sign On
- Support Ticket Management
- Surveys & Feedback

### Intercom

- API
- Activity Tracking
- Analytics
- Chat/Messaging
- Configurable Workflow
- Customisable Branding
- Customizable Reports
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Real-Time Reporting
- SSL Security
- Single Sign On
- Support Ticket Management
- Surveys & Feedback

## Links

- [View ManageEngine ServiceDesk Plus Profile](https://www.getapp.com.au/software/20521/manageengine-service-desk-plus)
- [View Intercom Profile](https://www.getapp.com.au/software/91379/intercom)
- [View Original Comparison](https://www.getapp.com.au/compare/20521/91379/manageengine-service-desk-plus/vs/intercom)

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