---
description: Get a quick and detailed side-by-side comparison for Complaints Pro vs SimpleWorks. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Complaints Pro vs SimpleWorks Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/841/complaint-management/software) > [Complaints Pro \<span\>vs\</span\> SimpleWorks](https://www.getapp.com.au/compare/2050924/2067615/complaints-pro/vs/simplecrm)

# Compare Complaints Pro vs SimpleWorks

Canonical: https://www.getapp.com.au/compare/2050924/2067615/complaints-pro/vs/simplecrm

> Detailed comparison between Complaints Pro and SimpleWorks. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Complaints Pro | SimpleWorks |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 2 | 15 |
| **Starting Price** | USD 100.00 | USD 30.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Chat | Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Complaints Pro

- Case Management
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Feedback Management
- Forms Management
- Issue Tracking
- Quality Assurance
- Routing
- Self Service Portal
- Social Media Monitoring
- Survey/Poll Management

### SimpleWorks

- Case Management
- Channel Management
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customizable Reports
- Feedback Management
- Forms Management
- Issue Tracking
- Lead Management
- Monitoring
- Natural Language Processing
- Product Catalog
- Quality Assurance
- Routing
- Sales Activity Management
- Self Service Portal
- Social Media Monitoring
- Support Ticket Management
- Survey/Poll Management
- Transfers/Routing

## Links

- [View Complaints Pro Profile](https://www.getapp.com.au/software/2050924/complaints-pro)
- [View SimpleWorks Profile](https://www.getapp.com.au/software/2067615/simplecrm)
- [View Original Comparison](https://www.getapp.com.au/compare/2050924/2067615/complaints-pro/vs/simplecrm)

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