---
description: Get a quick and detailed side-by-side comparison for Hiver vs JIRA Service Management. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Hiver vs JIRA Service Management Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Hiver \<span\>vs\</span\> JIRA Service Management](https://www.getapp.com.au/compare/20502/91811/hiver/vs/jira-service-management)

# Compare Hiver vs JIRA Service Management

Canonical: https://www.getapp.com.au/compare/20502/91811/hiver/vs/jira-service-management

> Detailed comparison between Hiver and JIRA Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Hiver | JIRA Service Management |
| **Overall rating** | 4.7/5 | 4.5/5 |
| **Total Reviews** | 148 | 779 |
| **Starting Price** | USD 55.00 | USD 20.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Hiver

- API
- Activity Tracking
- Customizable Reports
- Dashboard
- Document Management
- Email Management
- Full Text Search
- Help Desk Management
- Issue Management
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Project Management
- Real-Time Analytics
- Real-Time Chat
- Search/Filter
- Status Tracking
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

### JIRA Service Management

- API
- Activity Tracking
- Customizable Reports
- Dashboard
- Document Management
- Email Management
- Full Text Search
- Help Desk Management
- Issue Management
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Project Management
- Real-Time Analytics
- Real-Time Chat
- Search/Filter
- Status Tracking
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

## Links

- [View Hiver Profile](https://www.getapp.com.au/software/20502/hiver)
- [View JIRA Service Management Profile](https://www.getapp.com.au/software/91811/jira-service-management)
- [View Original Comparison](https://www.getapp.com.au/compare/20502/91811/hiver/vs/jira-service-management)

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