---
description: Get a quick and detailed side-by-side comparison for Hiver vs Trello. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Hiver vs Trello Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Instant Messaging Software](/directory/320/instant-messaging-chat/software) > [Hiver \<span\>vs\</span\> Trello](https://www.getapp.com.au/compare/20502/90700/hiver/vs/trello)

# Compare Hiver vs Trello

Canonical: https://www.getapp.com.au/compare/20502/90700/hiver/vs/trello

> Detailed comparison between Hiver and Trello. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Hiver | Trello |
| **Overall rating** | 4.7/5 | 4.5/5 |
| **Total Reviews** | 147 | 23533 |
| **Starting Price** | USD 55.00 | USD 5.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Hiver

- Activity Tracking
- Collaboration Tools
- Commenting/Notes
- Dashboard
- Email Management
- Issue Management
- Live Chat
- Monitoring
- Performance Metrics
- Project Management
- Real Time Editing
- Reminders
- Reporting/Analytics
- SSL Security
- Search/Filter
- Status Tracking
- Surveys & Feedback
- Template Management
- Templates
- Workflow Management

### Trello

- Activity Tracking
- Collaboration Tools
- Commenting/Notes
- Dashboard
- Email Management
- Issue Management
- Live Chat
- Monitoring
- Performance Metrics
- Project Management
- Real Time Editing
- Reminders
- Reporting/Analytics
- SSL Security
- Search/Filter
- Status Tracking
- Surveys & Feedback
- Template Management
- Templates
- Workflow Management

## Links

- [View Hiver Profile](https://www.getapp.com.au/software/20502/hiver)
- [View Trello Profile](https://www.getapp.com.au/software/90700/trello)
- [View Original Comparison](https://www.getapp.com.au/compare/20502/90700/hiver/vs/trello)

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