---
description: Get a quick and detailed side-by-side comparison for Hiver vs Help Scout. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Hiver vs Help Scout Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Hiver \<span\>vs\</span\> Help Scout](https://www.getapp.com.au/compare/20502/90462/hiver/vs/help-scout)

# Compare Hiver vs Help Scout

Canonical: https://www.getapp.com.au/compare/20502/90462/hiver/vs/help-scout

> Detailed comparison between Hiver and Help Scout. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Hiver | Help Scout |
| **Overall rating** | 4.7/5 | 4.6/5 |
| **Total Reviews** | 148 | 226 |
| **Starting Price** | USD 55.00 | USD 55.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Documentation, Videos |

## Key features

### Hiver

- API
- Canned Responses
- Chat/Messaging
- Customer Communication
- Customizable Reports
- Dashboard
- Document Management
- Email Management
- Email Monitoring
- Full Text Search
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- SSL Security
- Shared Inboxes
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

### Help Scout

- API
- Canned Responses
- Chat/Messaging
- Customer Communication
- Customizable Reports
- Dashboard
- Document Management
- Email Management
- Email Monitoring
- Full Text Search
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- SSL Security
- Shared Inboxes
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

## Links

- [View Hiver Profile](https://www.getapp.com.au/software/20502/hiver)
- [View Help Scout Profile](https://www.getapp.com.au/software/90462/help-scout)
- [View Original Comparison](https://www.getapp.com.au/compare/20502/90462/hiver/vs/help-scout)

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