---
description: Get a quick and detailed side-by-side comparison for Hiver vs Zulip. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Hiver vs Zulip Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Hiver \<span\>vs\</span\> Zulip](https://www.getapp.com.au/compare/20502/2054832/hiver/vs/zulip)

# Compare Hiver vs Zulip

Canonical: https://www.getapp.com.au/compare/20502/2054832/hiver/vs/zulip

> Detailed comparison between Hiver and Zulip. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Hiver | Zulip |
| **Overall rating** | 4.7/5 | 4.9/5 |
| **Total Reviews** | 147 | 196 |
| **Starting Price** | USD 55.00 | USD 6.67 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum |
| **Training** | Live Online, Webinars, Documentation, Videos | Documentation |

## Key features

### Hiver

- @mentions
- Access Controls/Permissions
- Alerts/Notifications
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Data Import/Export
- File Sharing
- Mobile Access
- Real-Time Chat
- Real-Time Notifications
- Real-Time Updates
- Remote Access/Control
- Reporting & Statistics
- Role-Based Permissions
- SSL Security
- Search/Filter
- Survey/Poll Management
- Third-Party Integrations
- Transcripts/Chat History

### Zulip

- @mentions
- Access Controls/Permissions
- Alerts/Notifications
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Data Import/Export
- File Sharing
- Mobile Access
- Real-Time Chat
- Real-Time Notifications
- Real-Time Updates
- Remote Access/Control
- Reporting & Statistics
- Role-Based Permissions
- SSL Security
- Search/Filter
- Survey/Poll Management
- Third-Party Integrations
- Transcripts/Chat History

## Links

- [View Hiver Profile](https://www.getapp.com.au/software/20502/hiver)
- [View Zulip Profile](https://www.getapp.com.au/software/2054832/zulip)
- [View Original Comparison](https://www.getapp.com.au/compare/20502/2054832/hiver/vs/zulip)

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