---
description: Get a quick and detailed side-by-side comparison for Hiver vs Citadel Team. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Hiver vs Citadel Team Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/292/it-service-management-itsm/software) > [Hiver \<span\>vs\</span\> Citadel Team](https://www.getapp.com.au/compare/20502/2047875/hiver/vs/citadel-team-1)

# Compare Hiver vs Citadel Team

Canonical: https://www.getapp.com.au/compare/20502/2047875/hiver/vs/citadel-team-1

> Detailed comparison between Hiver and Citadel Team. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Hiver | Citadel Team |
| **Overall rating** | 4.7/5 | 5.0/5 |
| **Total Reviews** | 146 | 1 |
| **Starting Price** | USD 55.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Phone Support, 24/7 (Live rep) |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Webinars, Documentation |

## Key features

### Hiver

- Access Controls/Permissions
- Alerts/Notifications
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Customer Complaint Tracking
- Customizable Reports
- Email Monitoring
- Employee Directory
- File Sharing
- Live Chat
- Mobile Access
- Role-Based Permissions
- Search/Filter
- Support Ticket Management
- Task Management
- Third-Party Integrations
- Workflow Management

### Citadel Team

- Access Controls/Permissions
- Alerts/Notifications
- Blogs
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Employee Directory
- File Sharing
- Live Chat
- Mobile Access
- Role-Based Permissions
- Search/Filter
- Task Management
- Third-Party Integrations
- Workflow Management

## Links

- [View Hiver Profile](https://www.getapp.com.au/software/20502/hiver)
- [View Citadel Team Profile](https://www.getapp.com.au/software/2047875/citadel-team-1)
- [View Original Comparison](https://www.getapp.com.au/compare/20502/2047875/hiver/vs/citadel-team-1)

-----

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