---
description: Get a quick and detailed side-by-side comparison for OpenTable vs WaitWell. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: OpenTable vs WaitWell Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Online Ordering Systems](/directory/3571/online-ordering/software) > [OpenTable \<span\>vs\</span\> WaitWell](https://www.getapp.com.au/compare/2044651/2050993/opentable-for-restaurants/vs/waitwell)

# Compare OpenTable vs WaitWell

Canonical: https://www.getapp.com.au/compare/2044651/2050993/opentable-for-restaurants/vs/waitwell

> Detailed comparison between OpenTable and WaitWell. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | OpenTable | WaitWell |
| **Overall rating** | 4.7/5 | 4.9/5 |
| **Total Reviews** | 1320 | 85 |
| **Starting Price** | USD 149.00 | USD 29.00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### OpenTable

- API
- Access Controls/Permissions
- Availability Management
- Calendar Management
- Customer Database
- Customer History
- Customizable Reports
- Customizable Templates
- Electronic Payments
- Email Reminders
- Employee Management
- For Restaurants
- Mobile Access
- Online Payments
- Real-Time Data
- Reminders
- Reporting & Statistics
- Reservations Management
- SMS Messaging
- Website Integration

### WaitWell

- API
- Access Controls/Permissions
- Availability Management
- Calendar Management
- Customer Database
- Customer History
- Customizable Reports
- Customizable Templates
- Electronic Payments
- Email Reminders
- Employee Management
- For Restaurants
- Mobile Access
- Online Payments
- Real-Time Data
- Reminders
- Reporting & Statistics
- Reservations Management
- SMS Messaging
- Website Integration

## Links

- [View OpenTable Profile](https://www.getapp.com.au/software/2044651/opentable-for-restaurants)
- [View WaitWell Profile](https://www.getapp.com.au/software/2050993/waitwell)
- [View Original Comparison](https://www.getapp.com.au/compare/2044651/2050993/opentable-for-restaurants/vs/waitwell)

-----

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