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SolarWinds Service Desk vs Help Scout

SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.
SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively...

Deployment

  • Cloud-based
  • On-premises

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Help Scout is a customer support platform built for growing teams to deliver top-notch customer service. When you sign up, you get access to an entire suite of tools — including shared inbox, knowledge base, and live chat software — all built to help you create the best customer experience possible.
Help Scout is a customer support platform built for growing teams to deliver top-notch customer service. When you sign up, you get access to an...

Deployment

  • Cloud-based
  • On-premises

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

USD 19.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

USD 20.00/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.6 /5
(571)

Ease of Use

4.6/5

Features

4.4/5

Customer Service

4.6/5

Value for Money

4.5/5

Overall rating

4.7 /5
(213)

Ease of Use

4.7/5

Features

4.3/5

Customer Service

4.7/5

Value for Money

4.4/5

Total features 96

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Automated Routing
  • Autoresponders
  • CMDB
  • CRM
  • Call Center Management
  • Canned Responses
  • Cataloguing/Categorisation
  • Categorisation/Grouping
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Cost Tracking
  • Customer Communication
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customer Support
  • Customisable Branding
  • Customisable Forms
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Mapping
  • Device Auto Discovery
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Monitoring
  • Email Templates
  • Employee Management
  • Event Triggered Actions
  • Feedback Management
  • For Startups
  • Full Text Search
  • Help Desk Management
  • IT Asset Management
  • Inbox Management
  • Incident Management
  • Incident Reporting
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • Lead Management
  • License Inventory
  • License Management
  • Live Chat
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile App
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Multiple User Accounts
  • Online Forums
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Process/Workflow Automation
  • Procurement Management
  • Project Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Relationship Mapping
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Response Management
  • Risk Assessment
  • Risk Reporting
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SSL Security
  • Scheduled/Automated Reports
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Shared Inboxes
  • Signature Management
  • Single Sign On
  • Spam Blocker
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Text Editing
  • Third-Party Integrations
  • Ticket Management
  • Widgets
  • Workflow Configuration
  • Workflow Management

Total features 74

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Automated Routing
  • Autoresponders
  • CMDB
  • CRM
  • Call Center Management
  • Canned Responses
  • Cataloguing/Categorisation
  • Categorisation/Grouping
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Cost Tracking
  • Customer Communication
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customer Support
  • Customisable Branding
  • Customisable Forms
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Mapping
  • Device Auto Discovery
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Monitoring
  • Email Templates
  • Employee Management
  • Event Triggered Actions
  • Feedback Management
  • For Startups
  • Full Text Search
  • Help Desk Management
  • IT Asset Management
  • Inbox Management
  • Incident Management
  • Incident Reporting
  • Interaction Tracking
  • Inventory Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • Lead Management
  • License Inventory
  • License Management
  • Live Chat
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile App
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Multiple User Accounts
  • Online Forums
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Process/Workflow Automation
  • Procurement Management
  • Project Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Relationship Mapping
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Response Management
  • Risk Assessment
  • Risk Reporting
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SSL Security
  • Scheduled/Automated Reports
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Shared Inboxes
  • Signature Management
  • Single Sign On
  • Spam Blocker
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Text Editing
  • Third-Party Integrations
  • Ticket Management
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • ActiveCampaign
  • Aircall
  • AppFollow
  • Asana
  • Azure Active Directory
  • BriteVerify
  • Bronto Marketing Platform
  • Campaign Monitor by Marigold
  • Campfire
  • Capsule
  • Census
  • Centrify Identity Service
  • ChannelReply
  • ChargeDesk
  • Chatra
  • Chatter
  • Churn Buster
  • CircleLoop
  • Clockify
  • CloudTalk
  • Constant Contact
  • Cyfe
  • Databox
  • Dropbox Business
  • Fivetran
  • Fleep
  • FormKeep
  • FreshBooks
  • FullContact
  • FullStory
  • Geckoboard
  • Gmail
  • GoToAssist
  • Google Analytics 360
  • Google Apps for Work
  • Google Drive
  • Google Workspace
  • Gravity Forms
  • Harvest
  • Help Desk Migration
  • Heymarket
  • Highrise
  • Hively
  • HubSpot CRM
  • Idaptive
  • Infusionsoft CRM Singapore
  • Intercom
  • Jamf Connect
  • Jira
  • JustCall
  • Kissmetrics
  • Klaus
  • Klaviyo
  • LemonStand
  • LiquidPlanner
  • LogMeIn Central
  • LogMeIn Rescue
  • Mailchimp
  • Microsoft Azure
  • Mixpanel
  • MySQL
  • Nicereply
  • Nmap
  • Okta
  • Olark
  • OneLogin
  • OnePageCRM
  • Paperform
  • Pipedrive
  • Plecto
  • Process Street
  • Pushover
  • Salesforce Sales Cloud
  • Salesforce Starter
  • SalesforceIQ
  • Salesmachine
  • Savio
  • Segment
  • Shopify
  • Slack
  • Smooch
  • SnapEngage
  • SurveyMonkey
  • Talkdesk
  • TeamViewer Remote
  • Textline
  • Transifex
  • Trello
  • Userlike
  • Weglot
  • WooCommerce
  • WordPress
  • Wufoo
  • Zapier
  • Zendesk Suite
  • Zengine
  • elevio
  • iorad
  • ActiveCampaign
  • Aircall
  • AppFollow
  • Asana
  • Azure Active Directory
  • BriteVerify
  • Bronto Marketing Platform
  • Campaign Monitor by Marigold
  • Campfire
  • Capsule
  • Census
  • Centrify Identity Service
  • ChannelReply
  • ChargeDesk
  • Chatra
  • Chatter
  • Churn Buster
  • CircleLoop
  • Clockify
  • CloudTalk
  • Constant Contact
  • Cyfe
  • Databox
  • Dropbox Business
  • Fivetran
  • Fleep
  • FormKeep
  • FreshBooks
  • FullContact
  • FullStory
  • Geckoboard
  • Gmail
  • GoToAssist
  • Google Analytics 360
  • Google Apps for Work
  • Google Drive
  • Google Workspace
  • Gravity Forms
  • Harvest
  • Help Desk Migration
  • Heymarket
  • Highrise
  • Hively
  • HubSpot CRM
  • Idaptive
  • Infusionsoft CRM Singapore
  • Intercom
  • Jamf Connect
  • Jira
  • JustCall
  • Kissmetrics
  • Klaus
  • Klaviyo
  • LemonStand
  • LiquidPlanner
  • LogMeIn Central
  • LogMeIn Rescue
  • Mailchimp
  • Microsoft Azure
  • Mixpanel
  • MySQL
  • Nicereply
  • Nmap
  • Okta
  • Olark
  • OneLogin
  • OnePageCRM
  • Paperform
  • Pipedrive
  • Plecto
  • Process Street
  • Pushover
  • Salesforce Sales Cloud
  • Salesforce Starter
  • SalesforceIQ
  • Salesmachine
  • Savio
  • Segment
  • Shopify
  • Slack
  • Smooch
  • SnapEngage
  • SurveyMonkey
  • Talkdesk
  • TeamViewer Remote
  • Textline
  • Transifex
  • Trello
  • Userlike
  • Weglot
  • WooCommerce
  • WordPress
  • Wufoo
  • Zapier
  • Zendesk Suite
  • Zengine
  • elevio
  • iorad