SolarWinds Service Desk vs Help Scout
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Overview
SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.
SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively...
Deployment
- Cloud-based
- On-premises
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Help Scout is a customer support platform built for growing teams to deliver top-notch customer service. When you sign up, you get access to an entire suite of tools — including shared inbox, knowledge base, and live chat software — all built to help you create the best customer experience possible.
Help Scout is a customer support platform built for growing teams to deliver top-notch customer service. When you sign up, you get access to an...
Deployment
- Cloud-based
- On-premises
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Cost
Starting from
USD 39.00/month
- Free Version
- Free Trial
- Subscription
Starting from
USD 20.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.6/5Features
4.4/5Customer Service
4.6/5Value for Money
4.5/5Ease of Use
4.7/5Features
4.3/5Customer Service
4.7/5Value for Money
4.4/5Features
Total features 94
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Automated Routing
- Autoresponders
- CMDB
- CRM
- Call Center Management
- Canned Responses
- Catalog Management
- Categorisation/Grouping
- Change Management
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Communication Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Contract/License Management
- Cost Tracking
- Customer Communication
- Customer Database
- Customer History
- Customer Support
- Customisable Branding
- Customisable Forms
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Mapping
- Device Auto Discovery
- Document Management
- Document Storage
- Drag & Drop
- Email Management
- Email Monitoring
- Email Templates
- Event Triggered Actions
- Feedback Management
- For Startups
- Full Text Search
- Help Desk Management
- IT Asset Management
- Inbox Management
- Incident Management
- Incident Reporting
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Scheduling
- Knowledge Base Management
- Knowledge Management
- Lead Management
- License Inventory
- License Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Multiple User Accounts
- Online Forums
- Performance Metrics
- Prioritization
- Problem Management
- Process/Workflow Automation
- Procurement Management
- Project Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Recurring Issues
- Relationship Mapping
- Release Management
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Response Management
- Risk Assessment
- Risk Reporting
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Scheduled/Automated Reports
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Shared Inboxes
- Signature Management
- Single Sign On
- Spam Blocker
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Text Editing
- Third-Party Integrations
- Ticket Management
- Widgets
- Workflow Management
Total features 72
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Automated Routing
- Autoresponders
- CMDB
- CRM
- Call Center Management
- Canned Responses
- Catalog Management
- Categorisation/Grouping
- Change Management
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Communication Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Contract/License Management
- Cost Tracking
- Customer Communication
- Customer Database
- Customer History
- Customer Support
- Customisable Branding
- Customisable Forms
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Mapping
- Device Auto Discovery
- Document Management
- Document Storage
- Drag & Drop
- Email Management
- Email Monitoring
- Email Templates
- Event Triggered Actions
- Feedback Management
- For Startups
- Full Text Search
- Help Desk Management
- IT Asset Management
- Inbox Management
- Incident Management
- Incident Reporting
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Scheduling
- Knowledge Base Management
- Knowledge Management
- Lead Management
- License Inventory
- License Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Multiple User Accounts
- Online Forums
- Performance Metrics
- Prioritization
- Problem Management
- Process/Workflow Automation
- Procurement Management
- Project Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Recurring Issues
- Relationship Mapping
- Release Management
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Response Management
- Risk Assessment
- Risk Reporting
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Scheduled/Automated Reports
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Shared Inboxes
- Signature Management
- Single Sign On
- Spam Blocker
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Text Editing
- Third-Party Integrations
- Ticket Management
- Widgets
- Workflow Management
Integrations
- ActiveCampaign
- Aircall
- AppFollow
- Asana
- Azure Active Directory
- BriteVerify
- Campaign Monitor by Marigold
- Capsule
- Census
- ChannelReply
- ChargeDesk
- Chatra
- Churn Buster
- CircleLoop
- Clockify
- CloudTalk
- Constant Contact
- Cyfe
- Databox
- Dropbox Business
- Fivetran
- Fleep
- FormKeep
- FreshBooks
- FullContact
- Fullstory
- Geckoboard
- Gmail
- Google Analytics 360
- Google Drive
- Google Workspace
- Gravity Forms
- Harvest
- Help Desk Migration
- Heymarket
- Highrise
- Hively
- HubSpot CRM
- Intercom
- Jamf Connect
- Jira
- JustCall
- Kissmetrics
- Klaviyo
- LiquidPlanner
- LogMeIn Central
- LogMeIn Rescue
- Mailchimp
- Microsoft Azure
- Mixpanel
- MySQL
- Nicereply
- Nmap
- Okta
- Olark
- OneLogin
- OnePageCRM
- Paperform
- Pipedrive
- Plecto
- Process Street
- Pushover
- Salesforce Sales Cloud
- Salesforce Starter
- Savio
- Segment
- Shopify
- Slack
- SurveyMonkey
- Talkdesk
- TeamViewer Remote
- Textline
- Transifex
- Trello
- Userlike
- Weglot
- WooCommerce
- WordPress
- Wufoo
- Zapier
- Zendesk QA
- Zendesk Suite
- elevio
- iorad
- ActiveCampaign
- Aircall
- AppFollow
- Asana
- Azure Active Directory
- BriteVerify
- Campaign Monitor by Marigold
- Capsule
- Census
- ChannelReply
- ChargeDesk
- Chatra
- Churn Buster
- CircleLoop
- Clockify
- CloudTalk
- Constant Contact
- Cyfe
- Databox
- Dropbox Business
- Fivetran
- Fleep
- FormKeep
- FreshBooks
- FullContact
- Fullstory
- Geckoboard
- Gmail
- Google Analytics 360
- Google Drive
- Google Workspace
- Gravity Forms
- Harvest
- Help Desk Migration
- Heymarket
- Highrise
- Hively
- HubSpot CRM
- Intercom
- Jamf Connect
- Jira
- JustCall
- Kissmetrics
- Klaviyo
- LiquidPlanner
- LogMeIn Central
- LogMeIn Rescue
- Mailchimp
- Microsoft Azure
- Mixpanel
- MySQL
- Nicereply
- Nmap
- Okta
- Olark
- OneLogin
- OnePageCRM
- Paperform
- Pipedrive
- Plecto
- Process Street
- Pushover
- Salesforce Sales Cloud
- Salesforce Starter
- Savio
- Segment
- Shopify
- Slack
- SurveyMonkey
- Talkdesk
- TeamViewer Remote
- Textline
- Transifex
- Trello
- Userlike
- Weglot
- WooCommerce
- WordPress
- Wufoo
- Zapier
- Zendesk QA
- Zendesk Suite
- elevio
- iorad
