---
description: Get a quick and detailed side-by-side comparison for SolarWinds Service Desk vs Gist. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: SolarWinds Service Desk vs Gist Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [SolarWinds Service Desk \<span\>vs\</span\> Gist](https://www.getapp.com.au/compare/1336/2069118/solarwinds-service-desk/vs/gist)

# Compare SolarWinds Service Desk vs Gist

Canonical: https://www.getapp.com.au/compare/1336/2069118/solarwinds-service-desk/vs/gist

> Detailed comparison between SolarWinds Service Desk and Gist. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | SolarWinds Service Desk | Gist |
| **Overall rating** | 4.6/5 | 4.7/5 |
| **Total Reviews** | 577 | 149 |
| **Starting Price** | USD 39.00 | USD 29.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | 24/7 (Live rep) |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation |

## Key features

### SolarWinds Service Desk

- API
- Alerts/Escalation
- Asset Tracking
- Automated Routing
- Chatbot
- Customisable Branding
- Customizable Reports
- Full Text Search
- Issue Scheduling
- Knowledge Base Management
- Live Chat
- Macros/Templated Responses
- Mobile App
- Multi-Channel Communication
- Real-Time Chat
- Reporting/Analytics
- Service History
- Social Media Integration
- Ticket Management
- Widgets

### Gist

- API
- Alerts/Escalation
- Automated Routing
- Chatbot
- Customisable Branding
- Full Text Search
- Knowledge Base Management
- Live Chat
- Macros/Templated Responses
- Mobile App
- Multi-Channel Communication
- Real-Time Chat
- Reporting/Analytics
- Social Media Integration
- Ticket Management
- Widgets

## Links

- [View SolarWinds Service Desk Profile](https://www.getapp.com.au/software/1336/solarwinds-service-desk)
- [View Gist Profile](https://www.getapp.com.au/software/2069118/gist)
- [View Original Comparison](https://www.getapp.com.au/compare/1336/2069118/solarwinds-service-desk/vs/gist)

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