---
description: Get a quick and detailed side-by-side comparison for SolarWinds Service Desk vs FileWave. GetApp will help you learn more about each of these software benefits and disadvantages.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: SolarWinds Service Desk vs FileWave Comparison | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [SolarWinds Service Desk \<span\>vs\</span\> FileWave](https://www.getapp.com.au/compare/1336/115599/solarwinds-service-desk/vs/filewave)

# Compare SolarWinds Service Desk vs FileWave

Canonical: https://www.getapp.com.au/compare/1336/115599/solarwinds-service-desk/vs/filewave

> Detailed comparison between SolarWinds Service Desk and FileWave. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | SolarWinds Service Desk | FileWave |
| **Overall rating** | 4.6/5 | 4.4/5 |
| **Total Reviews** | 577 | 37 |
| **Starting Price** | USD 39.00 | USD 40.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### SolarWinds Service Desk

- API
- Access Controls/Permissions
- Asset Lifecycle Management
- Asset Tracking
- Compliance Management
- Compliance Tracking
- Contract/License Management
- Customizable Reports
- IT Asset Tracking
- Inventory Management
- Maintenance Scheduling
- Monitoring
- Policy Management
- Process/Workflow Automation
- Real-Time Reporting
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Secure Data Storage
- Third-Party Integrations

### FileWave

- API
- Access Controls/Permissions
- Asset Lifecycle Management
- Asset Tracking
- Compliance Management
- Compliance Tracking
- Contract/License Management
- Customizable Reports
- IT Asset Tracking
- Inventory Management
- Maintenance Scheduling
- Monitoring
- Policy Management
- Process/Workflow Automation
- Real-Time Reporting
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Secure Data Storage
- Third-Party Integrations

## Links

- [View SolarWinds Service Desk Profile](https://www.getapp.com.au/software/1336/solarwinds-service-desk)
- [View FileWave Profile](https://www.getapp.com.au/software/115599/filewave)
- [View Original Comparison](https://www.getapp.com.au/compare/1336/115599/solarwinds-service-desk/vs/filewave)

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